SHRONDA L. FERGUSON
Ennis,MT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Payment Recovery Tech
GEICO, Government Employees Insurance
Richardson, TX
07.2025 - Current
- Conducted thorough assessments of recovery cases to identify optimal resolution strategies.
- Implemented streamlined processes to enhance efficiency in claims management and customer service interactions.
- Collaborated with cross-functional teams to develop effective recovery plans for policyholders.
- Utilized proprietary software systems to track, analyze, and report on recovery case progress.
- Collaborated with team members to develop innovative solutions for complex recovery challenges.
- Enhanced overall client satisfaction by consistently delivering high-quality results on time and within budget constraints.
- Optimized asset utilization for maximum recovery with meticulous record-keeping and data analysis.
- Provided exceptional customer service by promptly addressing client inquiries and concerns related to their accounts or assets in the recovery process.
- Utilized advanced software applications for tracking and managing inventory throughout the entire recovery lifecycle.
- Reduced processing time for claims submissions by ensuring complete accuracy in all required paperwork.
- Maintained detailed documentation of all recovery activities, facilitating accurate reporting and continuous improvement efforts.
- Treated clients and families with respect and dignity.
Claims Associate
State Farm
Richardson, TX
07.2021 - 04.2025
- Interacted with clients via telephone
- Or in person to discuss claim status and provide updates. Evaluated subrogation opportunities in order to recover payments made on behalf of an insured party. Maintained detailed records of claims activities including contact information for all parties involved in a claim. Ensured that all relevant documentation was obtained from various sources when investigating a claim. Input claim information and payments into company database.
- Negotiated settlements with insurance carriers to maximize recoveries and minimize losses.
- Analyzed subrogation claims to identify recovery opportunities and assess liability.
- Mentored junior staff on best practices in subrogation processes and compliance standards.
- Conducted thorough investigations of claims, gathering evidence to support recovery efforts.
- Maintained detailed documentation of all subrogation activities in compliance with regulatory requirements.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to optimize subrogation efforts.
- Effectively prioritized tasks based on urgency or associated financial impact for optimal time management.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Streamlined case management for improved efficiency and faster claim resolutions.
- Enhanced recovery rates by implementing effective subrogation strategies and procedures.
- Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
- Leveraged negotiation skills to secure favorable settlements from third-party insurers, maximizing recovery amounts.
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Identified potential fraud instances through diligent review of claims data, contributing to loss prevention efforts.
- Reviewed policy documents to determine coverage applicability in various subrogation scenarios.
- Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.
- Participated in cross-functional team meetings to share insights and collaborate on strategies for maximizing recovery efforts.
- Implemented process improvements that enhanced workflow efficiency within the subrogation department.
- Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Negotiated PD settlement agreements to resolve disputes.
Subrogation Specialist
UNITED SUBROGATION ASSOCIATES
Dallas, TX
10.2017 - 07.2021
- Subrogate insurance claims
- Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.
- Confer with clients to obtain and provide information when claims are made on a policy.
- Implemented process improvements that enhanced efficiency in claim management workflows.
- Utilized analytics tools to evaluate claim data patterns for better identification of potential subrogation targets.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Negotiated PD settlement agreements to resolve disputes.
- Followed up with insured individuals regarding premium and deductibles payments.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Handled all calls from customers and other stakeholders about recovery and collections processes.
- Negotiated settlements with insurance carriers to maximize recoveries and minimize losses.
- Analyzed subrogation claims to identify recovery opportunities and assess liability.
- Maintained detailed documentation of all subrogation activities in compliance with regulatory requirements.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices to optimize subrogation efforts.
- Effectively prioritized tasks based on urgency or associated financial impact for optimal time management.
- Negotiated settlements with responsible parties, securing favorable outcomes for clients.
- Enhanced recovery rates by implementing effective subrogation strategies and procedures.
- Improved client satisfaction by providing regular updates on case status and addressing inquiries promptly and professionally.
- Leveraged negotiation skills to secure favorable settlements from third-party insurers, maximizing recovery amounts.
- Managed a high-volume caseload while maintaining strict adherence to deadlines and quality standards.
- Established productive relationships with external partners such as attorneys, expert witnesses, and insurance adjusters.
- Conducted thorough investigations to identify subrogation opportunities and gather supporting evidence.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Followed up with customers on unresolved issues.
- Researched claims and incident information to deliver solutions and resolve problems.
Processor
DELUXE CORPORATION
Dallas, TX
02.2014 - 01.2019
- Process payments to vendors
- Via abstraction machine
- Sort, count, and wrap currency and coins.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Prepare and process requisitions and purchase orders for supplies and equipment.
- Improved workflow efficiency through process optimization and implementation of best practices.
- Conducted regular audits to maintain compliance with company policies and industry regulations.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Contributed to the achievement of department goals through consistent high-quality work.
- Managed multiple priorities simultaneously, maintaining organization even during peak periods.
- Enhanced accuracy in document processing by implementing rigorous quality control checks.
- Made sure that products were produced on time and are of good quality.
- Maintained organized work area by cleaning and removing hazards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Inspected products and machines to maintain quality and efficiency.
Education
ASSOCIATES IN ACCOUNTING - ACCOUNTING
Cedar Valley College
Lancaster, TX01-2023
DIPLOMA - undefined
Franklin D. Roosevelt High School
Dallas, TX05-1992
ASSOCIATE IN ACCOUNTING - ACCOUNTING
Prairie View A & M University
Prairie View, TX01-1992
Skills
- CLERICAL and Accounting
- General Ledger Accounting
- Journal Entries
- QuickBooks
- Claims Processing
- Decision-Making
- Interpersonal Communication
- Team Collaboration
- Flexible Schedule
- Microsoft Office
- Insurance claims review
- Documentation review
- Time management
- Decision-making
- Conflict resolution
- File management
- Settlement negotiation
- Customer service
- Attention to detail
- Organizing and prioritizing work
- Active listening
- Data entry
- 10-key touch
Certification
- Licensed TEXAS ADJUSTER
Languages
English
Timeline
Payment Recovery Tech
GEICO, Government Employees Insurance
07.2025 - Current
Claims Associate
State Farm
07.2021 - 04.2025
Subrogation Specialist
UNITED SUBROGATION ASSOCIATES
10.2017 - 07.2021
Processor
DELUXE CORPORATION
02.2014 - 01.2019
DIPLOMA - undefined
Franklin D. Roosevelt High School
ASSOCIATE IN ACCOUNTING - ACCOUNTING
Prairie View A & M University
ASSOCIATES IN ACCOUNTING - ACCOUNTING
Cedar Valley College