Shronda Smith
North,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Direct Staff Professional
Broadstep Academy
Summerville, SC
07.2019 - Current
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
Cashier
Walmart
Columbia, SC
07.2014 - 01.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Customer Service Representative
DIRECTV
Columbia, SC
10.2011 - 03.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associates Degree - Healthcare Reimbursement
Virginia College
Columbia, SC05.2014
High School Diploma -
Swansea High School
Swansea, SC05.2000
Skills
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
Timeline
Direct Staff Professional
Broadstep Academy
07.2019 - Current
Cashier
Walmart
07.2014 - 01.2015
Customer Service Representative
DIRECTV
10.2011 - 03.2012
Associates Degree - Healthcare Reimbursement
Virginia College
High School Diploma -
Swansea High School