SHRONDA WILSON
Concord,North Carolina
Summary
Treatment Coordinator with over 15years of experience working in a dental office setting. Specialties include arranging financial agreements, scheduling restorative treatments and managing various secretarial duties.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Great Expressions Dental Centers
11.2020 - 12.2022
- Passionate about helping patients obtain services
- Educate individuals and families on policies, procedures and available resources
- Help each person make sound health care decisions based on complete knowledge
- Appointment scheduling Patient education HIPAA protocol adherence
- Coordination Multitasking Critical thinking, Greet Patients
- Create and present treatment plans, discuss fees for the services, and verify insurance
- Receive and post payments
- Provide patients with alternative finance options
- Estimated self-pay portions after calculation of deductibles, co-pays, and non-covered services
- Check Patients in and out
- Research insurance aging reports
- Settle End of Day
- Received incoming calls and triaged phone requests, including requests for appointments, form completion, and medication refills
- Facilitated timely verification of insurance benefits and financial clearance.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
Dental Insurance Coordinator
Buckhead Smile Center
08.2018 - 11.2020
- Greet Patients
- Create and present treatment plans, discuss fees for the services, and verify insurance
- Documented and maintained administrative procedures for benefit processes
- Receive and post payments, and provide patients with alternative finance options
- Verified and obtained required referral, authorization, or pre-certification prior to services being provided
- Facilitated timely verification of insurance benefits and financial clearance
- Calculated patient financial responsibility and generated statements
- Completed insurance claim forms or other required paperwork.
- Executed billing tasks and recorded information in company databases.
- Scheduled patients
- Answered phone
- Used data entry skills to accurately document and input statements.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Dental Insurance Coordinator
Sugarloaf Family Dental
08.2015 - 08.2018
- Serve as a receptionist/insurance coordinator for a multi doctor practice
- Maintained Scheduling for the practice.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Responded to customer concerns and questions on daily basis.
Education
Medical Administration -
Everest College
Atlanta, GA02.2011
Dental Assisatant Certificate -
Platt College-Central
Oklahoma City, OK08.2000
Skills
- Caring and Empathetic
- Office Administration
- Medical Condition Coding Software
- Employee Work Scheduling
- Scheduling Patients
- Employee Performance Evaluations
Timeline
Treatment Coordinator
Great Expressions Dental Centers
11.2020 - 12.2022
Dental Insurance Coordinator
Buckhead Smile Center
08.2018 - 11.2020
Dental Insurance Coordinator
Sugarloaf Family Dental
08.2015 - 08.2018
Medical Administration -
Everest College
Dental Assisatant Certificate -
Platt College-Central
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