Carmen Romero
Pacifica,California
Summary
Results-driven professional with over 3 years of experience and focus on performance. Detail-oriented administrative professional reliable in keeping records updated and compliant with standards. Handles stress well and quickly flexes with changing demands to consistently meet objectives. Results-driven and hardworking with top-notch communication and organization skills.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Premier Orthodontics
12.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Built strong relationships with referring providers through regular communication updates on shared cases.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
Patient Coordinator
Shore View Dental
04.2023 - 10.2023
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Worked with patients to schedule procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Treatment Coordinator
Spencer Dental And Braces
02.2022 - 02.2023
- Laid out potential payment plans for patients.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Explained treatment choices to patients and helped determine best options.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Established rapport and relationships with patients and external partners to cross-train and support medical staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
- Updated documentation and reports detailing patient activities, care actions and hospital determinations.
- Worked with patients and families to develop future plans and discuss care actions.
- Reviewed medical charts and served as liaison between patient, doctor and hospital.
- Explained upcoming treatment preparation, instructions and other facts to patients.
Patient Care Coordinator/Treatment Coordinator
Premier Orthodontics
04.2018 - 09.2021
- Interviewed patients to understand oral health history, concerns and objectives.
- Supported patient care excellence via planning and interpretation of treatment.
- Educated patients by explaining upcoming procedures and addressed questions or concerns.
- Conducted financial consultations when new treatments were presented.
- Tracked patients accounts, posted and collected payments ensuring that patients upheld the practice’s financial integrity.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Educated patients on their dental benefits.
- Followed up on claims and tracked dental benefit plans to ensure timely payment.
- Enhanced application of dental practices in alignment with laws and regulations.
- Updated documentation and reports detailing patient activities, care actions and dental determinations.
Patient Care Coordinator/ Treatment Coordinator
Children’s Choice Pediatric Dental Care
04.2018 - 09.2021
- Registered and checked patients in and out of their appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled inbound and outbound calls.
- Confirmed next day appointments, ensured insurance cards and verifications were up to date.
- Explained dental insurance benefits with patients.
- Posted payments and billed dental insurance accordingly.
- Explained treatment plans with patients needing future care.
- Processed payments and handled outstanding balances.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Carried out day-day-day duties accurately and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
High School Diploma -
Green Run High School
Virginia Beach, VA06.2010
Tallwood High School
Virginia Beach, VASkills
- Bilingual Spanish and English
- Microsoft Office
- Dental Terminology and Treatment Planning
- Billing Issue Resolution and Support
- Communicating with Patients and Families
- Resolving Problems
- Registration and Scheduling
- Documenting and Recording Information
- Caring and Empathetic
- Organized and Efficient
- Explaining Policy and Procedures
- Outbound Calling
Timeline
Treatment Coordinator
Premier Orthodontics
12.2023 - Current
Patient Coordinator
Shore View Dental
04.2023 - 10.2023
Treatment Coordinator
Spencer Dental And Braces
02.2022 - 02.2023
Patient Care Coordinator/Treatment Coordinator
Premier Orthodontics
04.2018 - 09.2021
Patient Care Coordinator/ Treatment Coordinator
Children’s Choice Pediatric Dental Care
04.2018 - 09.2021
High School Diploma -
Green Run High School
Tallwood High School
Similar Profiles
Jvanyka HardyJvanyka Hardy
Dental Assistant/Receptionist at Premier OrthodonticsDental Assistant/Receptionist at Premier Orthodontics
LaShonda Terrell-GreenLaShonda Terrell-Green
Dental Assistant at Premier Smiles OrthodonticsDental Assistant at Premier Smiles Orthodontics
Shabna DineshShabna Dinesh
Dental Hygienist at Orthodontics on Berrigan/Orthodontics on StQuentinDental Hygienist at Orthodontics on Berrigan/Orthodontics on StQuentin