Shronda Wilson
BATONROUGE,LA
Summary
Results-oriented professional with over 20 years of experience in customer service and team leadership. Expertise in problem resolution and staff training, consistently delivering improved operational efficiency and heightened customer loyalty. Ready to leverage skills to enhance service delivery and client engagement.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Sales Coordinator
Lundy & Co. Beauty Salon
Baton Rouge, LA
07.2013 - 01.2020
- Coordinated daily sales operations to enhance service delivery and client satisfaction.
- Managed appointment scheduling and client communications to optimize salon workflow.
- Implemented inventory management practices, reducing product shortages and enhancing stock accuracy.
- Developed training materials for new staff, ensuring consistency in service standards.
- Analyzed customer feedback to identify areas for improvement in service offerings.
- Oversaw promotional campaigns, driving increased client engagement and retention strategies.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Manager
Prestige Unisex Beauty Salon
Baton Rouge, LA
09.2004 - 05.2013
- Led daily salon operations to ensure exceptional client service and satisfaction.
- Developed training programs for staff to enhance skill sets and improve service delivery.
- Streamlined appointment scheduling systems to optimize client flow and reduce wait times.
- Implemented inventory management processes, resulting in improved product availability and cost efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Customer Service, management
Prestige Unisex Beauty Salon
Baton Rouge, LA
08.1994 - 09.2004
- Resolved customer complaints effectively, ensuring satisfaction and retention.
- Cultivated strong relationships with clients to foster loyalty and repeat business.
- Developed and implemented customer service training programs for staff to enhance client interactions.
- Streamlined appointment scheduling processes, improving overall operational efficiency.
- Managed inventory levels of beauty products, optimizing stock availability for services.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Phoenix, AZ09-2026
Cosmetologist - Cosmetology
Lockworks Academy of Hair
Baton Rouge, LA05-1992
High School Diploma -
Capitol Sr. High
Baton Rouge, LA05-1990
Skills
- Staff management
- Team leadership
- Client relations
- Staff training and development
- Recruiting skills
- Written communication
- Operational problem-solving
- Strategic planning
- Policy implementation
- Sales reporting
- Relationship building
- Goal setting
- Problem-solving expertise
- Sales strategy
- Time management
- Workplace organization
- Talent acquisition
- Verbal and written communication
- Clear communication
- Effective communication
- Computer skills
- Attention to detail
- Adaptability and flexibility
- Positive attitude
- Organizational skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a 25% increase in sales revenue by completing monthly sales report with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Certification
Licensed Cosmetologists
Timeline
Sales Coordinator
Lundy & Co. Beauty Salon
07.2013 - 01.2020
Manager
Prestige Unisex Beauty Salon
09.2004 - 05.2013
Customer Service, management
Prestige Unisex Beauty Salon
08.1994 - 09.2004
Bachelor of Science - Healthcare Administration
University of Phoenix
Cosmetologist - Cosmetology
Lockworks Academy of Hair
High School Diploma -
Capitol Sr. High
Deans List
Made the Dean's list at University of Phoenix 2022/2024 with a GPA of 3.5