Summary
Overview
Work History
Education
Skills
Activities
Personal Information
Certification
Timeline
Generic

Shruthi Vankalpati Suresh

West Chester,Pa

Summary

Technology-inclined Professional possesses strong 7+ Years of Experience in Varied Organizations. Astute Application Support specialist with Proven ability to analyze & Diagnose Application Issues. Specialized in Object Oriented Programming Languages like C++, Core Java, ABAP & PL/SQL. Certified AWS Cloud Practitioner & Professional Scrum Master.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Applications Support

JPMorgan Chase
10.2022 - Current
  • Built & Implemented Incident Management Standards & Scope building for Production teams for Global Banking Platform Group as a part of Problem Management Project.
  • Planned & lead technical Trainings to boost Application Support team members skills.
  • Collaborated with cross-functional teams to conceptualize and refine Scope.
  • Performed Incident Management - Triage, Analysis to resolution for Lower Environment Systems supporting Customer Profile utility with profund knowledge in SQL & Java.
  • Incident management through ticketing systems like Service Now & JIRA
  • Performed Observations & evaluated SPLUNK Logs & Datadog Logs to obtain necessary information for Analysis.
  • Functioned as a Lower Environment Support SME for Customer Profile Utility Application.
  • Exposure to AWS Cloud Solutions, Mainframe (Python)
  • Utilized comprehensive risk analysis to identify, assess and manage emergency management risks & Escalated complex Problems timely.
  • Reviewed existing programs to refine, reduce operating time and improve techniques.
  • Performed Root Cause Analysis on investigated Practical & Theoretical reoccurring Issues
  • Worked on Mini Projects (Java) to build Automated solutions for Regular Health Checks for the Team.
  • Sketched out & Organized Team Building Activities .


Technical Support Engineer

Cerner Corporation
06.2020 - 05.2022
  • Technical Support team member & POC for Incident Management MISSION CRITICAL Team dealt with critical application failovers& stoppages for the Siemens health Application & Cerner Millennium Applications Proactively manage project based day to day priorities, setting up efficient workflows, process improvements Created Remedy Tickets using BMC Remedy tool, Jira Investigate, analyze, resolve or escalate alarms and service requests Collaborate with Internal stakeholders (support, IP, CWx) & client to build & develop training programs & assessments
  • Interface troubleshooting Thoroughly document investigation and issue resolution Investigate and diagnose performance issues on client domains

Application/Product Support Engineer

SAP Labs
04.2016 - 01.2017
  • Provided global support for SAP supply chain management product: SCM-APO-SPP Maintained & performed on incidents/tickets using BCP incident tool Supported SAP customers by solving product incidents Process involved analyzing, reproducing incidents, debugging (ABAP) and root cause determination Resolved conflicts and negotiated in order to reach win-win solutions to disagreements and clarify misunderstandings if Mentored junior Associates

Software Engineer Analyst

Accenture Services Pvt.Ltd
03.2013 - 04.2016
  • Functional Analyst & C++ programmer in communication media and technology - operational group as part of service Operated under Waterfall model and agile methodology to complete releases and well-organized releases Analyzed client’s business requirements & process Developed functional and technical documents and user manuals for every Interacted with on-site teams to support successful product development stages and releases each sprint Interacted with on-site teams to support successful product development stages and releases each sprint and authored and maintained well-organized, efficient and successful manual test cases for entire team Analyzed & built the workflow using oracle workflow builder Coded and maintained C++ and PL/SQL programs in UNIX environment Debugged code and located root causes of problems by reviewing configuration files and logs Utilized SQL tools for DB management Configured management and maintenance for code base using Tortoise Svn & FileZilla Effectively interacted with testing and business departments regarding software defects and issues, working closely to develop innovative solutions Provided Production-stub demos to customer for major SR releases Designed & performed test cases for unit, system & integration testing Provided production support during every release Created immediate bug fixes on customer issues using Jira Worked with XML, XSLT, XSD technology and web services including SOAP requests Trained and mentored new employees Contributed to development of SRs for minor releases

Education

Bachelor of Technology - Computer Science

Visvesvaraya Technological University
India
05.2012

Skills

  • OOP - C, ABAP, Core Java
  • Oracle PL/SQL
  • Ticketing Tools: Service NOW, Remedy, BCP, JIRA
  • Splunk, Datadog
  • AWS Cloud Platform
  • Troubleshooting
  • Problem Management , Incident Management
  • Situation Management
  • Cerner EHR
  • SAP ERP
  • Unix
  • Customer Interaction
  • Certified Scrum Master

Activities

  • Active Project People Advisor Organized a variety of team building activities and managed events for project members of about 200 + capacity. Lead all the project meetings & facilitation
  • AASEGP - New Joiner Advisor & Guide Helped and Mentored new employees of Accenture. Trained new employees to become industry/Corporate ready

Personal Information

Title: Application Support

Certification

  • Certified AWS Cloud Practitioner, Amazon Cloud Services - September 2023
  • Certified Professional Scrum Master I, Scrum.org - September 2022

Timeline

Applications Support

JPMorgan Chase
10.2022 - Current

Technical Support Engineer

Cerner Corporation
06.2020 - 05.2022

Application/Product Support Engineer

SAP Labs
04.2016 - 01.2017

Software Engineer Analyst

Accenture Services Pvt.Ltd
03.2013 - 04.2016

Bachelor of Technology - Computer Science

Visvesvaraya Technological University

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Shruthi Vankalpati Suresh