Summary
Overview
Work History
Education
Skills
Certification
Activities
Timeline
Generic

Shruthi Vankalpati Suresh

West Chester,Pa

Summary

Dedicated professional knowledgeable about best practices in Change Management field, especially effective leadership strategies to have successful Change governance , product strategy, designing the product lifecycle, establishing the product management and operations processes.

Well-organized in approaching problems to investigate causes and determine optimal solutions. Detailed understanding of organizational and regulatory expectations to drive performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Software Engineer III

JPMorgan Chase
Wilmington, DE
04.2024 - Current
  • Part of Prod Engineering, which functions as a governance entity, ensures operational excellence in change management and responding to incidents.
  • Our team works closely with the Product Management team, as change management is a major part of designing the product lifecycle and establishing the product management and operations processes within the Global Banking platform.
  • Review change to ensure they meet established standards of CCB and guidelines before approval.
  • Overseeing the implementation of changes to the production environment to ensure minimal disruption and maintain system integrity.
  • Coordinating with various stakeholders to plan, approve, and execute changes effectively.
  • Continuously monitoring and assessing the impact of changes to enhance system performance and stability.
  • Keeping detailed incident records for auditing and continuous improvement purposes.
  • Collecting, analyzing, and reporting on key performance metrics and trends related to production operations.
  • Built an automated dashboard (DARe dashboard) to monitor changes.
  • Providing management with actionable insights and comprehensive performance data to support informed decision making.

Applications Support

JPMorgan Chase
Wilmington, DE
10.2022 - 04.2024
  • Performed standardization process for Global banking platform in Incident Management Standards & Scope building for Production teams as a part of Problem Management Project
  • Worked as a senior application support member for CBC - CDE lower environment & CBC - Customer Production space.
  • Performed incident management - triage, analysis to resolution for lower environment systems supporting customer profile utility with knowledge in SQL and Java.
  • Collaborated with cross-functional teams to conceptualize and refine scope.
  • Planned and led technical trainings to boost Application Support team members' skills.
  • Build and drive adoption for greater self-healing and resiliency patterns.
  • Incident management through ticketing systems like ServiceNow and JIRA.
  • Performed Observations & evaluated SPLUNK Logs & Datadog Logs to obtain necessary information for Analysis
  • Exposure to AWS Cloud Solutions, Mainframe (Python)
  • Utilized comprehensive risk analysis to identify, assess and manage emergency management risks & Escalated complex Problems timely
  • Review existing programs to refine, reduce operating time and improve techniques
  • Worked on Mini Projects (Java) to build Automated solutions for Regular Health Checks for the Team
  • Sketched out & Organized Team Building Activities.

Technical Applications Engineer

Cerner Corporation
Malvern, PA
06.2020 - 05.2022
  • Technical Support team member and POC for Incident Management, MISSION CRITICAL Team dealt with critical application failovers and stoppages for the Siemens health Application and Cerner Millennium Applications.
  • Proactively manage project based day to day priorities, setting up efficient workflows, process improvements
  • Created Remedy Tickets using BMC Remedy tool, Jira
  • Investigate, analyze, resolve or escalate alarms and service requests
  • Collaborate with Internal stakeholders (support, IP, CWx) & client to build & develop training programs & assessments
  • Interface troubleshooting
  • Thoroughly document investigation and issue resolution
  • Investigate and diagnose performance issues on client domains.

Product/Product Application Specialist

SAP Labs
Bangalore, India
04.2016 - 01.2017
  • Provided global application support for SAP supply chain management product: SCM-APO-SPP.
  • Centre of expertise consultant for Max - attention customers like John Deere, Daimler, Volkswagen, Ford, etc.
  • Maintained and performed on incidents/tickets using BCP incident tool.
  • The process involved analyzing, reproducing incidents, debugging code (ABAP), and root cause determination.
  • Resolved conflicts and negotiated in order to reach win-win solutions to disagreements and clarify misunderstandings, if any.
  • Mentored junior associates.

Software Engineer Analyst

Accenture Services Pvt.Ltd
Bangalore, India
03.2013 - 04.2016
  • Functional Analyst & C++ programmer in communication media and technology - operational group as part of service
  • Operated under Waterfall model and agile methodology to complete releases and well-organized releases
  • Analyzed client's business requirements & process
  • Developed functional and technical documents and user manuals for every
  • Interacted with on-site teams to support successful product development stages and releases each sprint
  • Authored and maintained well-organized, efficient and successful manual test cases for entire team
  • Analyzed & built the workflow using oracle workflow builder
  • Coded and maintained C++ and PL/SQL programs in UNIX environment
  • Debugged code and located root causes of problems by reviewing configuration files and logs
  • Utilized SQL tools for DB management
  • Configured management and maintenance for code base using Tortoise Svn & FileZilla
  • Effectively interacted with testing and business departments regarding software defects and issues, working closely to develop innovative solutions
  • Provided Production-stub demos to customer for major SR releases
  • Designed & performed test cases for unit, system & integration testing
  • Provided production support during every release
  • Created immediate bug fixes on customer issues using Jira
  • Worked with XML, XSLT, XSD technology and web services including SOAP requests
  • Trained and mentored new employees
  • Contributed to development of SRs for minor releases.

Education

Bachelor of Technology - Computer Science

Visvesvaraya Technological University, India
05.2012

Skills

  • Change Management
  • Product operating model
  • Problem Management
  • ServiceNow , Confluence, Jira
  • AWS - Datadog, Splunk , Cloudwatch
  • OOP - C, ABAP, Core Java
  • Oracle PL/SQL
  • Troubleshooting
  • Problem Management
  • Incident Management
  • Situation Management
  • SAP ERP
  • Unix
  • Customer Interaction
  • Certified Scrum Master
  • Certified AWS Cloud Practitioner

Certification

  • Certified AWS Cloud Practitioner, Amazon Cloud Services, 09/2023
  • Certified Professional Scrum Master I, Scrum.org, 09/2022

Activities

  • Active Project People Advisor, Organized a variety of team building activities and managed events for project members of about 200 + capacity. Lead all the project meetings & facilitation.
  • AASEGP - New Joiner Advisor & Guide, Helped and Mentored new employees of Accenture. Trained new employees to become industry/Corporate ready.

Timeline

Software Engineer III

JPMorgan Chase
04.2024 - Current

Applications Support

JPMorgan Chase
10.2022 - 04.2024

Technical Applications Engineer

Cerner Corporation
06.2020 - 05.2022

Product/Product Application Specialist

SAP Labs
04.2016 - 01.2017

Software Engineer Analyst

Accenture Services Pvt.Ltd
03.2013 - 04.2016

Bachelor of Technology - Computer Science

Visvesvaraya Technological University, India

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Shruthi Vankalpati Suresh