Shtameka Carson
Columbia,SC
Summary
Seeking a high-level position where I can utilize my years of service, skills, and abilities to help advance the company. Organized and experience in completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Overview
12
12
years of professional experience
Work History
Customer Care Coordinator / Associate
CAIF Nutrition - A Caldic Company
06.2022 - Current
- Provide excellent customer service, find new customers, assist sales team, answer phones, keep organized records online, enter orders in computer programs SAP, AX, & Show Pad, schedule meetings, work with Microsoft Word, Excel, PowerPoint, Teams, Email through Outlook, culture champion trainer
Customer Service/Inside Sales Representative
ADM – Wild Flavors, Inc. dba AM Todd
Kalamazoo, MI
05.2016 - 05.2022
- Provided excellent customer service, Inside Sales/Finding new Customers, answered phones, kept organized records, filed paperwork, entered orders in computer programs Adage & Group Reports, typed letters, work with Microsoft Word, Excel, PowerPoint, and Teams, Email through Outlook, Skype Meetings, Haz Mat Certified and trainer, Export and Domestic Shipping Paperwork, Member of the Fun Team to help plan team building within the organization, Participated in Lean Management Teams
Activity Lead
Kalamazoo Public Schools
09.2012 - 05.2016
- Provided safe environment for elementary children, created reward programs, supervised children during lunch time / recess, provided teacher assistance in classroom
Education
Bachelor's/Master’s degree program in Business Administration Management -
University of Phoenix
Phoenix, AZ05.2024
Associate's degree in Business Administration -
Kalamazoo Valley Community College
Kalamazoo, MI01.2019
Diploma in Administration & Business -
Everest Institute
Kalamazoo, MI11.2009
High school diploma in General Studies -
Saginaw High School
Saginaw, MI06.1996
Skills
- Strong work ethic, dedication to high standards, and quality customer service
- Dependable, flexible and able to maintain a positive attitude
- Remain calm and work well under demanding conditions
- Able to accurately establish priorities and adapt quickly to changing needs
- Willing to 'go the extra mile' and do jobs that others may not be willing to do
- Team player, work well with a wide variety of people and situations
Certificates And Trainings
- First Aid Certification
- CPR Certification
- HazMat Training
- Microsoft Office Certification
- Incoterms Certifications
Awards
National Honor Society - June 1996 - For all students with a 3.5 or higher
AM Todd/ADM Employee of the Year - 2019, 2020, & 2021
Timeline
Customer Care Coordinator / Associate
CAIF Nutrition - A Caldic Company
06.2022 - Current
Customer Service/Inside Sales Representative
ADM – Wild Flavors, Inc. dba AM Todd
05.2016 - 05.2022
Activity Lead
Kalamazoo Public Schools
09.2012 - 05.2016
Bachelor's/Master’s degree program in Business Administration Management -
University of Phoenix
Associate's degree in Business Administration -
Kalamazoo Valley Community College
Diploma in Administration & Business -
Everest Institute
High school diploma in General Studies -
Saginaw High School