Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Shuai Zhao

Rosemead,CA

Summary

Experienced E-4 Infantryman offering 3+ years of experience with United States Army. Solid communication, planning and problem-solving abilities. Outstanding team collaboration and leadership skills. Experienced Infantryman highly trained in combat operations and tactics. Extensive proficiency leading small units in battlefield training conditions. Dedicated to completing all tasks with excellence.

Overview

11
11
years of professional experience

Work History

Sales Associate

Vapor Times
04.2023 - Current
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
  • Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.

Security Supervisor

Northeast Patrol
01.2022 - 01.2023
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

11B Infantryman

Army
09.2017 - 01.2021
  • Increased team efficiency by developing and implementing tactical plans in various training exercises.
  • Enhanced unit readiness by conducting regular equipment inspections and maintenance tasks.
  • Achieved mission success through effective communication with team members and leadership during high-stress situations.
  • Provided critical support to fellow soldiers, ensuring their safety during training and combat operations.
  • Developed strong leadership skills by mentoring junior infantrymen on essential soldiering practices and techniques.
  • Improved physical fitness levels within the unit, leading daily exercise routines and promoting a culture of health and wellness.

Sales Associate

Autotecknic
05.2016 - 04.2017
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Beverage Server

Tea Station
02.2015 - 06.2016
  • Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
  • Maintained a clean and organized work environment, ensuring optimal service for patrons.
  • Collaborated with bartenders and kitchen staff for seamless service during peak hours.
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.

Education

High School Diploma -

San Gabriel High School
San Gabriel, CA
05.2016

Skills

  • Tactical Communications
  • Physical Fitness
  • Weapons Handling
  • Combat Lifesaving
  • Team Leadership
  • Close Quarters Battle
  • Firearms Safety
  • Active listening
  • Relationship building

Timeline

Sales Associate

Vapor Times
04.2023 - Current

Security Supervisor

Northeast Patrol
01.2022 - 01.2023

11B Infantryman

Army
09.2017 - 01.2021

Sales Associate

Autotecknic
05.2016 - 04.2017

Beverage Server

Tea Station
02.2015 - 06.2016

High School Diploma -

San Gabriel High School

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