Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Evans

Orcutt,CA

Summary

Skilled communicator, team builder, and leader. Exceptional client services, training of associates, problem solving and reliability. Dedicated in serving others, and exceeding expectations. Dedicated Childcare Volunteer with strong background supporting children of all ages. Maintains safe and positive environments and nurtures educational play. Adept at communicating with children with disabilities, introducing tools to address individual needs.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

Pacific Sunwear
11.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Rental Sales Agent

Steves ATV Rentals
04.2024 - 11.2024
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Collaborated with team members to improve sales strategies and meet monthly targets.
  • Navigated computer systems effectively to manage bookings, customer information, and record-keeping tasks.
  • Coordinated vehicle availability with other departments to accommodate last-minute requests or reservation changes.
  • Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Educated clients on rental policies and procedures, minimizing misunderstandings and disputes.

Shift Leader and Barista

Barista, Peet's Coffee and Tea
05.2017 - 02.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Line Cook

Panera Bread
08.2015 - 04.2017
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Education

Associate of Arts - Graphic Design

Sierra College
12.2019

Diplomas - undefined

Folsom High School
05.2014

Skills

  • Set Organizational Policies
  • Active Learning
  • Problem-Solving Techniques
  • Behavior Redirection
  • Positive Reinforcement
  • Special Needs Experience
  • Tactical Communications
  • Critical Thinking
  • Cash handling
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Strong verbal and written communication
  • Creative problem solving
  • Conflict resolution
  • POS system operation
  • Sales and upselling
  • Tactical Communications
  • Critical Thinking

Timeline

Retail Sales Associate

Pacific Sunwear
11.2024 - Current

Rental Sales Agent

Steves ATV Rentals
04.2024 - 11.2024

Shift Leader and Barista

Barista, Peet's Coffee and Tea
05.2017 - 02.2023

Line Cook

Panera Bread
08.2015 - 04.2017

Associate of Arts - Graphic Design

Sierra College

Diplomas - undefined

Folsom High School

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Heather Evans