SHUANGLI QIN
Issaquah
Summary
Detail-oriented and service-driven professional with over five years of experience supporting cross-functional operations, customer service, and process coordination. Skilled in reviewing complex documentation, tracking project workflows, and providing clear guidance to clients and stakeholders. Adept at interpreting procedures, managing deadlines, and collaborating across departments to ensure timely and accurate results. Known for building strong working relationships, solving problems with sound judgment, and delivering excellent public-facing support. Passionate about learning permitting processes and contributing to efficient city operations.
Overview
9
9
years of professional experience
Work History
Program Manager
Greater Pacific
Issaquah
11.2023 - Current
- Lead coordination of product research, supplier communication, and pricing to support client presentations and promotional product solutions
- Manage quotes, sample logistics, and client approvals using internal systems
- Maintain ongoing communication with vendors and manufacturers to ensure order accuracy and on-time delivery
- Resolve complex customer requests using independent judgment and creative problem-solving
- Build strong relationships with internal sales teams and external partners
- Ensure accuracy in order entry, proof reviews, and records management
- Provide high-level customer service and clear communication to support project success
Program Coordinator
Sayweee.com
Seattle
05.2021 - Current
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Organized and managed program development from conception through successful execution.
- Led and communicate progress and roadblocks to stakeholders, including executive management, and reduced customer feedback by over 200%, over 1 million per year of refund amount.
- Handled shipping logistics for large mailings to recipients.
- Provided ongoing direction and leadership for program operations.
- Prepared Weekly reports & Monthly on inventory and quality trends for upper management for better analysis our business goal.
- Identify and support execution of process improvement initiatives and quality control processes.
- Assisted with cross functional team together to orientation process for internal and oversee training for program implementers.
- Experience providing an excellent customer service experience presentation and analytical skills.
Product Reviewer
Apple Inc
10.2018 - 05.2021
- Experiences in hands-on device function tests by providing guidance precisely and timely, including high-priority clients, compliance, product support, and other relevant operational domains.
- Experience in investigative mindset to help address critical compliance issues while building operational processes for business needs.
- Conducted market research while collaborating with a strong sense of responsibility to the client/server product releases/deployments of SaaS applications.
- Developed efficient technical solutions to resolve wide range of manual and automation testing problems.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
Program Support
Apple Inc
02.2016 - 09.2018
- Serve as the first point of contact for providing developer program support in different channels including voice, email and/or chart in both Chinese and English- Achieve high performance metrics well above debarment average consistently in all categories.
- Successfully work within the constraints of multiple product types and appeasement models- the team manager commented 'You are a very responsibility advisor and I know you are someone I can rely upon, thank you for your ongoing support.'
Education
Bachelor of Arts - Media and Communication
University of Washington
Bothell01.2021
Certificate of Studies - Project Management
Stanford University Executive
Stanford, CA07.2015
Associate of Arts -
Bellevue College
BellevueSkills
- Vendor management
- Customer service experience
- Business Management
- Data management familiarity
- Process improvement
- Data analysis
- Logistics coordination
- Problem solving
- Policy and procedure improvements
- Adaptability and flexibility
- Plan projects
- Team management
- Cost control
Personal Information
Title: Program Coordinator
Timeline
Program Manager
Greater Pacific
11.2023 - Current
Program Coordinator
Sayweee.com
05.2021 - Current
Product Reviewer
Apple Inc
10.2018 - 05.2021
Program Support
Apple Inc
02.2016 - 09.2018
Bachelor of Arts - Media and Communication
University of Washington
Certificate of Studies - Project Management
Stanford University Executive
Associate of Arts -
Bellevue College
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