Shun-Twa Baker
Sumter,SC
Summary
I am currently a compassionate and dependable Direct Support Professional with experience in developing personalized care plans and providing emotional support. Committed to enhancing clients’ independence through effective patient care and strong advocacy for their needs and wants. Assisting ages 18 & Older.
Overview
3
3
years of professional experience
Work History
Direct Support Professional Caregiver
Sumter County Disabilities & Special Needs Board
Sumter, SC
07.2024 - Current
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Developed and implemented personalized care plans based on individual needs and preferences.
- Monitored client progress, documenting changes in behavior and health for review.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Ensured cleanliness and organization of living spaces, promoting a safe environment.
- Advocated for client rights and needs within community resources and programs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Childcare Assistant Teacher
Shoot For The Moon #9
Sumter, SC
06.2023 - 10.2025
- Assisted in developing and implementing engaging lesson plans for diverse age groups.
- Monitored children's behavior and provided positive reinforcement to encourage social skills.
- Collaborated with teachers to create a safe and nurturing learning environment.
- Organized educational activities that fostered creativity and cognitive development.
- Maintained accurate records of child progress and communicated with parents regularly.
- Supported classroom management by facilitating group activities and ensuring student participation.
- Trained new staff on childcare best practices and operational procedures.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Customer Service Representative
Jackson Hewitt
Sumter, SC
01.2023 - 04.2023
- Resolved customer inquiries through effective communication and product knowledge.
- Assisted clients in understanding tax-related documents and procedures.
- Utilized customer relationship management software to track interactions and follow-ups.
- Maintained up-to-date knowledge of tax laws to provide accurate guidance to clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma - Human & Social Services
Central Carolina Technical College
Sumter, SC05-2027
High School Diploma -
Lakewood High School
Sumter, SC05-2020
Skills
- Emotional support
- Patient care
- Physical assistance
- First aid and CPR
- Respectful and compassionate
- Strong ethics
- Multitasking and organization
- Behavior redirection
- Client documentation
- Complex Problem-solving
- Relationship building
- Dependable and responsible
- Compassionate care
Languages
English
Native or Bilingual
Interests
- Youth Development Programs
- Genealogy (Currently in school for Human & Social Services in Genealogy)
- Volunteering
- I like working with my hands and fixing things
- Documenting and sharing travel experiences
- I like looking at the stars and learning about constellations
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Becoming a RBT/ Social Worker
Timeline
Direct Support Professional Caregiver
Sumter County Disabilities & Special Needs Board
07.2024 - Current
Childcare Assistant Teacher
Shoot For The Moon #9
06.2023 - 10.2025
Customer Service Representative
Jackson Hewitt
01.2023 - 04.2023
High School Diploma - Human & Social Services
Central Carolina Technical College
High School Diploma -
Lakewood High School