Summary
Overview
Work History
Education
Skills
Timeline
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Shundra Thomas

Atlanta,GA

Summary

Dynamic professional with experience as a Public Safety Officer at Georgia World Congress Center, skilled in emergency response and de-escalation strategies. Proven ability to maintain safety during large events and provide first aid assistance. Committed to fostering effective communication and enhancing team collaboration for optimal public safety outcomes.

Overview

14
14
years of professional experience

Work History

Public Safety Officer

Georgia World Congress Center
04.2018 - Current
  • Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
  • Patrolled assigned areas on foot. Al well as ride on a cart and check the docks.
  • Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
  • Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
  • Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
  • Responded to emergency calls to provide assistance to citizens in need.

Pre-K Teacher

Kiddie Village Daycare
04.2014 - 02.2018
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Promoted social-emotional development with interactive lessons on empathy, conflict resolution, and self-regulation techniques.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Participated in ongoing professional learning opportunities to remain current on best practices in early childhood education.
  • Created safe and nurturing learning environment for preschoolers.

Assistant Store Manager

Payless Shoe Source
04.2012 - 09.2014
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Loan Officer

Litton Loan Servicing
05.2011 - 01.2012
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Developed strong relationships with customers through high levels of customer service.

Education

High School Diploma -

Pebblebrook High School
Mableton, GA
05-2001

Skills

  • De-escalation strategies
  • First aid certified
  • Report preparation
  • Emergency response
  • Public safety
  • Crowd control
  • Decision-making
  • First aid

Timeline

Public Safety Officer

Georgia World Congress Center
04.2018 - Current

Pre-K Teacher

Kiddie Village Daycare
04.2014 - 02.2018

Assistant Store Manager

Payless Shoe Source
04.2012 - 09.2014

Loan Officer

Litton Loan Servicing
05.2011 - 01.2012

High School Diploma -

Pebblebrook High School

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Shundra Thomas