SHUNDRELL GRAY

Business Office Manager / Human Resources (Dual Role)
Inspirit Senior Living – Foxbridge Assisted Living

• Managed full-cycle HR operations including recruitment, onboarding, payroll, employee relations, and terminations, ensuring compliance with labor laws (FMLA, ADA) and fostering a compliant workplace culture.
• Coordinated onboarding and maintained employee records in HR systems, enhancing operational efficiency and supporting seamless employee transitions.
• Directed financial operations including billing, accounts payable/receivable, payroll, and bank reconciliations, ensuring accuracy and audit readiness.
• Recovered 95% of outstanding receivables, significantly improving cash flow and reducing aged debt.

Community Enrichment Director
Inspirit Senior Living – Foxbridge Assisted Living

• Planned and coordinated resident engagement programs, activities, and events to enhance quality of life, boosting community involvement and resident satisfaction.
• Collaborated with staff across departments to ensure successful execution of community events and resident programming.

• Spearheaded community outreach initiatives, increasing event awareness and participation by 40% through targeted marketing campaigns and strategic partnerships.
• Designed and implemented comprehensive enrichment programs tailored to the interests and needs of residents, leading to a 95% increase in resident engagement.
• Cultivated strong relationships with clients, residents, and families, leading to high satisfaction and improved retention rates.

• Organized and managed major events and fundraisers, increasing resident and family involvement and consistently achieving fundraising goals.
• Implemented feedback mechanisms to gather input from residents and families, improving service delivery and resident satisfaction.
• Mentored and trained staff, fostering collaboration and enhancing team performance.

• Directed diverse therapeutic activities tailored to residents' abilities, enhancing engagement and well-being.
• Promoted independent leisure activities to enhance resident autonomy and satisfaction.
• Maintained EHR documentation to track resident progress and support personalized care plans.