Shunnee King
Oakland,CA
Summary
Seeking a position leveraging extensive training and multiple certifications earned in custodial services, aiming to contribute skills and dedication to a dynamic work environment. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
acquired Guard card as well as my TWIC card. Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. 23 years of driving experience, perfect record. 0 safety points. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ramp Agent/Customer Service Representative
Unifi Aviation
South San Francisco, CA
05.2024 - Current
- Loaded and unloaded aircraft's with baggage, cargo, and mail safely and efficiently.
- Connected electrical power units and service hoses to aircraft.
- Ensured proper weight balance on aircraft's by placing heavy items in the aft of the plane.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Security Officer
K.A.N.O Ambassadors
Oakland, CA
12.2023 - 05.2024
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
PORTER
TRASH SCOUTS
ALAMEDA
02.2019 - 10.2022
- Service, clean, or supply restrooms & Gather and empty trash
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
PORTER
BGSF
OAKLAND
04.2014 - 11.2018
- Clean building floors by sweeping mopping, scrubbing, or vacuuming
- Mix water and detergents or acids in containers to prepare cleaning solutions, according to specifications.
Education
HIGH SCHOOL DIPLOMA -
SAN FRANCISCO UNIFIED SCHOOL DISTRICT
06.2003
Skills
- Ability to work effectively both independently and within a team
- Strong work ethic and reliability
- Knowledge of proper sanitation practices
- Proficient in using janitorial equipment
- Ability to follow safety protocols effectively
- Safety Procedures
- Baggage oversight
- Flexible Schedule
- Equipment Inspection
- FAA Regulations
- Security processes
- Problem-Solving
- Team Leadership
- Ground Support Services
- Customer Service
- Dependable and Responsible
- Crime Prevention
- Arrest procedures
- Shift work experience
- Conflict de-escalation
- General security
Activities
Possess multiple janitorial certifications, demonstrating expertise in cleaning methodologies, sanitation practices, and facility maintenance.
Certification
- Guard card
- Twic card
- active shooter
- resolving conflicts
- power to arrest
- customer service
- ramp cerficates
Timeline
Ramp Agent/Customer Service Representative
Unifi Aviation
05.2024 - Current
Security Officer
K.A.N.O Ambassadors
12.2023 - 05.2024
PORTER
TRASH SCOUTS
02.2019 - 10.2022
PORTER
BGSF
04.2014 - 11.2018
HIGH SCHOOL DIPLOMA -
SAN FRANCISCO UNIFIED SCHOOL DISTRICT