Shunta King
Mobile,AL
Summary
Dynamic and detail-oriented Property and Casualty Claims Representative at American Family Insurance, adept at resolving complex discrepancies and enhancing claim processing efficiency. Leveraging strong communication and problem-solving skills, I successfully filed appeals and identified trends to improve organizational performance, ensuring customer satisfaction and streamlined operations.
Overview
12
12
years of professional experience
Work History
Property and Casualty Claims Representative
American Family Insurance
Mobile, 36695
08.2021 - 04.2025
- Resolved complex discrepancies in policyholder files to facilitate accurate claim processing.
- Analyzed claims data to identify trends and recommend changes to red
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Analyzed trends in claim denials or delays to identify areas for improvement within the organization.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- shwoing customer the way
- bring a solution to all problems, create new space
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
Front Desk Receptionist
Vital Smiles
Mobile, 36608
02.2018 - 08.2021
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Input customer data into reservation systems and updated to reflect room changes.
Front Desk Receptionist
Battle House Mobile Al
Mobile, 36602
10.2013 - 02.2018
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
Associate of Applied Science - Science
Bishop State Community College
Mobile, ALSkills
- Claim Processing
- Communication Skills
- Problem Solving
- Conflict resolution
- Active Listening
- Patience and Empathy
- Customer advocacy
- Attention to Details
Timeline
Property and Casualty Claims Representative
American Family Insurance
08.2021 - 04.2025
Front Desk Receptionist
Vital Smiles
02.2018 - 08.2021
Front Desk Receptionist
Battle House Mobile Al
10.2013 - 02.2018
Associate of Applied Science - Science
Bishop State Community College
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