SHUNTAVIA MOORE

• Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
• Successfully managed multiple projects simultaneously while maintaining high standards of performance
• Developed relationships with customers by providing prompt responses to requests and inquiries
• Taken 30 To 40 crisis calls and refilling medication request
• Verify patients insurances and answering billing questions

• Listen to patients' concerns, observe their behavior, and record their condition
• Report changes in patient health or behavior to medical staff
• Lead patients in therapeutic and recreational activities
• Provide assistance to emotionally disturbed, mentally impaired, and disabled patients
• Provide routine care to10 to 15 patients, such as grooming, bathing, dressing, etc
• Obtain specimens, weights, glucose monitoring, and vital signs of patients

Observes patients for any abnormal behavior or physical signs

• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

• Performed hourly rounds and responded promptly to call lights
• Utilized computer systems for charting patient data
• Assisted patients with eating, bathing, and grooming, supporting activities of daily living
• Supported needs of 10 plus residents under long-term care.

• Handled about 40 to 45 customer complaints and inquiries in a courteous and efficient manner
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
• Developed strong customer relationships and loyalty through effective communication
• Responded to telephone inquiries and complaints following standard operating procedures
• Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
• Addressed customers courteously using suitable methods and problem-solving skills
• Utilized problem-solving techniques to identify solutions for complex customer inquiries
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.