Shuntay Martin
Hendersonville,TN
Summary
Customer Service leader/ Operations Specialist / Aspiring Remote Professional
Overview
12
12
years of professional experience
Work History
Assembly Worker/ Coordinator
ABB
01.2021 - Current
- Assisting shipping and receiving, checking in merchandise, matching purchase orders to sales orders and distributing to sales associates for processing.
- Reading customer orders, work orders, shipping orders or requisitions to determine items to be moved, gathered or distributed and/or shipped.
- Sorting and placing materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style, color or product code.
- Filing requisitions, work orders or requests for materials, tools or other stock items and distribute items to shipping or to designated route driver storage area.
- Ensuring warehouse is accessible and safe for salespeople and customer traffic.
- Assembling customer orders from stock and place orders on pallets or shelves or relocating orders to a holding area or shipping department.
- Recording amounts of materials or items received or distributed via an appropriate computer program.
Team leader
Walmart
01.2014 - 01.2021
- Started as a cashier and then promoted team leader while in this role, I gain responsibility of being expert in all related processes, owning and updating documentation, communicating changes and providing training to team members. Continuously looking to improve work processes and ensured team members are properly trained to allow optimum work allocation and levelling of workload.
- Average 100% of the daily fulfillment goals with 100% accuracy, safety, and customer satisfaction rates by maintaining current knowledge of store policies.
- Assist managers in planning and implementing strategies to attract customers and track the progress of weekly, Monthly, quarterly and annual objectives.
- Oversee on-the-job- training for new hires to produce a 35% increase in retention rate and a 47% increase in teamwide productivity within 18 Months.
Education
Northwest Community College
Senatobia, MSHigh School Diploma -
Independence High School
Coldwater,MS 05-2010
Skills
Sales processing
Creative writing
Flexibility
Delegation
Analytical thinking
Attention to detail
Problem-solving
Communication
Time management
Conflict resolution
Accomplishments
- Resolved assembly problems by altering dimensions to meet specifications.
- Supervised team of 23 staff members.
Timeline
Assembly Worker/ Coordinator
ABB
01.2021 - Current
Team leader
Walmart
01.2014 - 01.2021
High School Diploma -
Independence High School
Northwest Community College