Shuntel Johnson

• Revised and improved customer pickup service procedures.
• Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers.
• Established and managed supplier and vendor relationships.

• Tracked down up to $18,000 in fraudulent checks

• Processed, reviewed and tracked replenishment orders using Dynamics.
• Accepted and processed supply requests from staff, and placed orders per procedures.
• In put data into system and recorded order updates with 100% accuracy.

• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Maintained files, records and reviewed work for compliance with regulations.
• Searched, extracted and interpreted information to determine correct input procedure.
• Organized, sorted and checked input data against original documents.
• Tracked and maintained records for Outage department.

• Coordinated referrals for addiction services based on individual client needs and preferences.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.

• Provided clerical support, addressing routine and special requirements.
• Produced high-quality communications for internal and external use.
• Verified accuracy of business records by consistently updating customer information.
• Completed clerical tasks such as filing, copying and distributing mail.

• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Engaged in professional networking to maintain strong relationships via face to face, email and chat.
• Prepped and de-prepped litigation, consolidation files etc.; for imaging. Assisted with Employee Projects. Accurately retrieved loan files. Able to identify the type of loan and location for storing.
• Printed labels and entered loan names and numbers and other information requested into the database
• Completed paperwork, recognized discrepancies and promptly addressed for resolution.