Shuntia Grundy
Detroit,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Certified Massage Therapist
Creme Brulee
10.2022 - Current
- Educated clients on benefits of massage therapy and importance of self-care.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Utilized massage techniques to address diverse needs with deep tissue, therapeutic and sports massage.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
Student/Internship Massage Therapist
Synergistic Healing
10.2022 - 01.2023
- Facilitated health history determination to customize therapy modalities to target pain, stress, function and well being.
- Adhered to professional standards of practice and ethics for massage therapy.
Dealer Support Specialist
Imperial Marketing
09.2014 - 03.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
Customer Service Coordinator
Verizon Wireless
06.2003 - 08.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and recommended network and data communications hardware and software.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
Education
Diploma -
Carnegie Institute
Troy, MIAssociates Degree - Computer Science
Colorado Technical University
Colorado Springs, COSkills
- Customer Account Management
- Customer Retention Strategies
- Active Listening
- Computer Proficiency
- Technical Support
- Call Center Operations
Affiliations
American Massage Therapy Association
Alcoholic Beverage Server Certified 2024
Certified Health Care provider/BLS through the American Heart Association
US Army Overseas Service Ribbon
Certification
- CMT - Certified Massage Therapist
- Certified Health Provider - AMA Training - 2026
- Certified Alcohol Beverage Server, - 2024
Timeline
Certified Massage Therapist
Creme Brulee
10.2022 - Current
Student/Internship Massage Therapist
Synergistic Healing
10.2022 - 01.2023
Dealer Support Specialist
Imperial Marketing
09.2014 - 03.2020
Customer Service Coordinator
Verizon Wireless
06.2003 - 08.2014
Diploma -
Carnegie Institute
Associates Degree - Computer Science
Colorado Technical University
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