Shuntia Whitman
Dallas,TX
Summary
Adaptable and reliable professional with experience in customer service, tech support, healthcare admin, and logistics. Skilled in resolving issues, supporting users, managing documentation, and maintaining high service standards across diverse environments
Overview
15
15
years of professional experience
Work History
Tier 1 Support Specialist
Sutherland Global
Dallas, Texas
06.2025 - 11.2025
- Provided Tier 1 technical support via phone and ticketing system, troubleshot login, account access, application, and connectivity issues, performed password resets and documented incidents following ITIL best practices, Escalated complex issues to Tier 2 support teams, Supported users across Windows, macOS, and mobile platforms
Claims Specialist
Sagility
El Paso, Texas
11.2024 - 06.2025
- Served as primary point of contact for members and providers via phone and written communication, Processed claims, referrals, complaints, grievances, and appeals with high accuracy, analyzed requests to determine coverage eligibility and documentation requirements, utilized system tools to document cases and maintained detailed records, Maintained compliance with healthcare policies and procedures
Teacher
Arlington ISD
Arlington, Texas
08.2023 - 05.2024
- Developed lesson plans and instructional materials aligned with curriculum standards, Managed classroom operations and student documentation, communicated effectively with students, parents, and staff in a structured environment
Healthcare Advisor
Hinduja Global Solutions
El Paso, Texas
04.2023 - 08.2023
- Received and processed disability and leave claims via multiple intake channels, verified medical and employment documentation for compliance, maintained accurate data entry and case documentation, Provided empathetic communication and timely updates to claimants
Customer Support Specialist-Roadside Assistance
Hinduja Global Solutions
El Paso, Texas
05.2011 - 03.2023
- Handled high-volume inbound calls for emergency roadside assistance, assessed issues, dispatched appropriate services, and documented
Education
Bachelor of Arts - Criminal Justice
Wiley College
Marshall, TexasSkills
- Microsoft 365 (O365)
- Active Directory(basic user support, password reset, account unlocks)
- Ticketing Systems-ITHL based incident documentation, escalation)
- Salesforce( case & customer interaction management)
- Operating Systems( windows, macOS, mobile devices)
- Clear Verbal & Written Communication
- Documentation & Time Management
Timeline
Tier 1 Support Specialist
Sutherland Global
06.2025 - 11.2025
Claims Specialist
Sagility
11.2024 - 06.2025
Teacher
Arlington ISD
08.2023 - 05.2024
Healthcare Advisor
Hinduja Global Solutions
04.2023 - 08.2023
Customer Support Specialist-Roadside Assistance
Hinduja Global Solutions
05.2011 - 03.2023
Bachelor of Arts - Criminal Justice
Wiley College