Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenna Mattingly

Batavia

Summary

Developed strong analytical and communication skills in fast-paced support environment. Demonstrated ability to manage customer inquiries and technical issues, ensuring prompt and effective resolution. Seeking to transition into new field, leveraging these transferable skills to bring value and innovation.

Overview

7
7
years of professional experience

Work History

Tier 1 Support Specialist

WorkProud
04.2023 - 01.2025
  • Provided technical support to resolve customer issues effectively.
  • Improved customer satisfaction by addressing inquiries swiftly.
  • Assisted customers with troubleshooting to enhance service experience.
  • Diagnosed problems to identify and implement solutions.
  • Managed ticketing system to streamline support processes.
  • Offered guidance to help customers navigate software platforms.
  • Collaborated with team to improve support strategies.
  • Facilitated communication between departments to ensure resolution of complex issues.
  • Collaborated with development team to report bugs and suggest improvements, leading to more reliable software releases.

Marketing Project Coordinator

BlueStar
01.2022 - 10.2022
  • Responsible for outbound campaigns
  • Set up email blasts
  • Keeping track of budget for LinkedIn and Facebook ads
  • Schedule push notifications
  • Keep track of ongoing campaigns
  • Send out emails of status and reminders
  • Obtaining assets for projects

Customer Service

BestBuy
11.2017 - 03.2021
  • Resolved customer inquiries, complaints and issues providing insightful solutions
  • Advised customers on the status of merchandise ordered and arranged for pickup and delivery
  • Completed sales payments, refunds and exchanges and issued store credit
  • Trained new employees on sales and customer service techniques
  • Back office - cash drawer balancing and bank deposits

Education

Bachelor of Business Administration - Marketing

University of Cincinnati
Cincinnati, OH
04.2021

High School - undefined

Mother of Mercy High School
Cincinnati, OH
05.2017

Skills

  • Computer proficiency
  • Collaboration and adaptivity skills
  • Conflict resolution
  • MS Office Suite
  • Communication skills
  • Upselling and cross-selling
  • Multitasking
  • Customer assistance
  • Problem resolution
  • Ticket management
  • Remote support

Timeline

Tier 1 Support Specialist

WorkProud
04.2023 - 01.2025

Marketing Project Coordinator

BlueStar
01.2022 - 10.2022

Customer Service

BestBuy
11.2017 - 03.2021

High School - undefined

Mother of Mercy High School

Bachelor of Business Administration - Marketing

University of Cincinnati
Jenna Mattingly