Shuntina Moore
Vero Beach,FL
Summary
I am a fast learner with the ability to prioritize and complete multiple tasks. I am highly motivated to work well on a team or alone, and complete assignments with little or no supervision. My enthusiasm, along with my strong work ethic, will ensure my success in your business.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Convergys Call Center
05.2001 - 09.2001
- Answering inbound calls from customers concerning appointments cable installations Making outbound calls to customers
- Assisted customers with inquiries, resolving issues efficiently and maintaining high satisfaction levels.
- Processed customer orders accurately, utilizing CRM software to track order status and updates.
Teacher/Director
Green Shoots Academy
08.2018 - Current
- Maintain a classroom and supervise children. Write lesson plans and carry them out. Input information into computers about children. Complete proper paperwork for children. Train teachers and teacher assistants. Communicate with parents effectively about their child's accomplishments. Complete reports at the beginning of the month. Collect parent payments. Attend monthly Early Coalition meetings.
Teacher
A.L.P.I. Head Start
11.2013 - 05.2018
- Maintain a classroom and supervise children. Write lesson plans and carry them out. Input information into computers about children. Complete proper paperwork for children. Train teacher assistant. Communicate with parents effectively about their child's accomplishments.
Customer Service Representative
QVC
09.2001 - 01.2002
- Delivered exceptional customer service through active listening and problem-solving strategies.
- Utilized CRM software to manage customer interactions and streamline sales processes.
- Collaborated with sales teams to identify upselling opportunities and enhance customer satisfaction.
Education
High School Diploma -
Fort Pierce Central Highschool
Ft. Pierce, FL06.1994
Associates of Science Degree - Early Childhood Education
Indian River Community College
Fort Pierce Fl12.2005
Bachelor's Degree - Early Childhood Education
Indian River Community College
Skills
- Accomplished objectives
- Goal-oriented
- Detail-oriented organization
- Written communication
- Implemented changes
- Developed frameworks
- Created original concepts
- Enhanced performance
Certification
- Director's Credentials
- VPK Certifications
Timeline
Teacher/Director
Green Shoots Academy
08.2018 - Current
Teacher
A.L.P.I. Head Start
11.2013 - 05.2018
Customer Service Representative
QVC
09.2001 - 01.2002
Customer Service Representative
Convergys Call Center
05.2001 - 09.2001
Bachelor's Degree - Early Childhood Education
Indian River Community College
High School Diploma -
Fort Pierce Central Highschool
Associates of Science Degree - Early Childhood Education
Indian River Community College