Shurie Barela
Arvada,CO
Summary
Driven Billing Specialist, collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client services.
Overview
34
34
years of professional experience
Work History
Research Billing Specialist
COLORADO SCHOOL OF MINES
Golden, Colorado
10.2021 - 03.2024
- Specializing in a Higher Education environment providing Sponsors with invoices, conducting audits to ensure compliance with the contract budget, allowable costs requirements and restrictions.
Customer Financial Services Billing / Collection Analyst II
LUMEN TECHNOLOGIES (CenturyLink / Level 3 Communications, LLC)
Broomfield, Colorado
11.2007 - 04.2021
- Manage Wholesale Carrier accounts to resolve invoicing issues including billing disputes, payables, receivables, credits, and collections issues.
Merchant Services Specialist
Diners Club International
Englewood, Colorado
02.2006 - 11.2007
- Responded to merchant requests for special reports, historical sales and transactions.
Research Workflow Leader
Diners Club International Corp
Englewood, Colorado
06.2000 - 12.2005
- Coached, Mentored and Motivated Team Members.
- Organized events for staff engagement activities such as team building exercises.
- Monitored workflow processes and identified areas of improvement.
- Fostered a positive work environment by recognizing individual achievements.
- Provided guidance and support to team members on operational issues.
- Identified training needs for staff members and developed appropriate programs.
Senior Cardmember Research Adjuster
Diners Club International
Englewood, Colorado
10.1998 - 06.2000
- Managed a portfolio of collection accounts; researched and validated disputes.
- Coached, Mentored and Motivated Team Members.
Personal Card Collections
CITIGROUP MasterCard and Visa / Diners Club International
Englewood, Colorado
10.1989 - 10.1998
- Worked in a Call center environment
- Collected on Past due and Over the limit Personal cards accounts
Education
High School Diploma -
Arvada Senior High School
Arvada, CO05-1987
Skills
- Billing dispute resolution
- Account Reconciliation
- Collections
- Detailed oriented
- Self Motivation
- Organizational Skills
- Accounts receivable expertise
- Payment posting
- MS Office, MS Windows, MS Teams, Oracle,Banner and Workday
Affiliations
- Enjoy the outdoors
- Love to travel
- Love family time
Timeline
Research Billing Specialist
COLORADO SCHOOL OF MINES
10.2021 - 03.2024
Customer Financial Services Billing / Collection Analyst II
LUMEN TECHNOLOGIES (CenturyLink / Level 3 Communications, LLC)
11.2007 - 04.2021
Merchant Services Specialist
Diners Club International
02.2006 - 11.2007
Research Workflow Leader
Diners Club International Corp
06.2000 - 12.2005
Senior Cardmember Research Adjuster
Diners Club International
10.1998 - 06.2000
Personal Card Collections
CITIGROUP MasterCard and Visa / Diners Club International
10.1989 - 10.1998
High School Diploma -
Arvada Senior High School
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