Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shusmita Rai

Takoma park,MD

Summary

Experienced cashier and crew member with over six years of service in fast-paced food establishments, including Dunkin' Donuts and Mid-Atlantic Seafood. Skilled in customer service, cash handling, and food preparation, with additional expertise as a BR cake maker. Highly efficient in time management, multitasking, and maintaining a smooth workflow to ensure excellent customer satisfaction. Seeking to leverage my experience and skills in a dynamic team environment.

Overview

6
6
years of professional experience

Work History

Crew Member/cashier

Mid Atlantic Seafood
Takoma Park, MD
05.2021 - Current
  • Processed customer transactions quickly and accurately, ensuring a smooth checkout experience.
  • Restocked kitchen supplies including food products and utensils.
  • Assisted in food preparation and ensured timely order fulfillment.
  • Maintained cleanliness and organization of the front counter and dining area.
  • Provided friendly and professional customer service, addressing concerns and special requests.
  • Worked efficiently during peak hours to handle high customer volumes.

Crew Member/cashier

Dunkin' Donuts
Takoma Park, MD
12.2018 - Current

  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Provided excellent customer service by accurately taking and fulfilling orders.
  • Operated cash registers and POS systems, handling cash, credit, and mobile payments.
  • Prepared and served coffee, beverages, and food items while maintaining quality standards.
  • Ensured a clean and organized workspace, following food safety regulations.
  • Assisted in inventory management and restocking supplies

Cake Maker/Crew Member

Baskin Robins
Takoma Park, MD
07.2021 - 02.2023
  • Designed and decorated custom cakes based on customer requests.
  • Managed cake inventory and maintained display cases.
  • Assisted customers in selecting and personalizing cakes for special occasions.
  • Operated kitchen equipment and followed food safety and sanitation guidelines.
  • Supported store operations by taking orders, handling payments, and restocking supplies.
  • Organized the production area by stocking shelves with ingredients and supplies.

Education

Bachelors in Business Studies - Business Studies

Dharan Model College (TU)
Nepal
11-2018

Skills

  • Customer service and communication
  • Cash handling and POS system operation
  • Fast-paced food preparation
  • Cake decorating and customization
  • Time management and multitasking
  • Teamwork and collaboration
  • Problem-solving and conflict resolution
  • Food safety and sanitation compliance
  • Inventory management and restocking
  • Order accuracy and efficiency
  • Cleaning and workstation maintenance

Languages

English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional

Timeline

Cake Maker/Crew Member

Baskin Robins
07.2021 - 02.2023

Crew Member/cashier

Mid Atlantic Seafood
05.2021 - Current

Crew Member/cashier

Dunkin' Donuts
12.2018 - Current

Bachelors in Business Studies - Business Studies

Dharan Model College (TU)

Similar Profiles

CREATE PROFILE
Shusmita Rai