Shveta Pradhan
Agile Product Management
Oklahoma City
Summary
Dynamic Healthcare IT professional with over 10 years of experience in fast-paced environments, excelling in collaboration with cross-functional teams across diverse cultures and time zones. Recognized for delivering high-profile, complex, and time-sensitive regulatory and compliance projects for industry leaders such as Express Scripts Inc. and Roche Pharmaceuticals. Expertise in business process modeling, gap analysis, and workflow concepts drives identification and implementation of changes that enhance process efficiency and stimulate revenue growth. Proficient in SDLC methodologies, including Agile frameworks and tools such as JIRA, AWS Athena, and Tableau. Strong analytical, management, and organizational skills promote effective communication and teamwork.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Agile Product Management Senior Advisor
Concept Software & Services Inc.
05.2025 - Current
- Responsible for CIGNA’s technology initiatives supporting the Specialty Pharmacy Area
- Responsible for communicating stakeholder goals and expected outcomes to the engineering/ Solution Architect/ Principal engineering team and writing definition-of-ready user stories, incorporating architectural changes recommended by engineering
- Facilitate the delivery of technology solutions by leading a team of agile product owners, scrum masters, and infrastructure engineers.
- Facilitate product backlog grooming sessions, ensuring the highest impact work is delivered soonest.
- Responsible for maintaining product technical roadmap and advocating prioritization at the right time for non-functional work.
- Ensure overall department objectives are achieved, and business value is delivered for a group of technical products.
- Collaborate with customers and stakeholders to initiate new business and technical initiatives.
- Participate in or lead commitment conversations with customers and team members.
- Identify key operational readiness and communication needs as changes are made to CIGNA’s products and services.
- Engage with cross-functional teams to ensure the right people are involved in projects.
- Identifies, monitors and communicates technical product health metrics and KPIs and advocates for product improvements with Business/Technology partners
- Serve as an escalation point to mitigate and remove issues or impediments and resolve conflicts.
Senior Software Developer/Business Analyst
WIT IT Solutions Inc.
12.2024 - 05.2025
- Analyzed current and target application landscapes to add new features to the existing legacy CRM system.
- Translated Business Ask into System Requirements & IT scope by facilitating & contributing to JAR/JAD sessions with Business & IT stakeholders
- Reviewed and approved test strategy documents- test plans & test cases.
- Provided Agile process training to team members
Senior Integrations Business Analyst
Transition Technologies Managed Services (TTMS Software Sdn. Bhd)
05.2022 - 05.2023
- Primarily involved with deployment of IQVIA’s Salesforce powered commercial technology suite (which included Orchestrated Customer Engagement (OCE) Sales/Marketing, Master Data Management (MDM), ePromo and Organization Manager applications) across 2 regional Business affiliates of Roche.
- Collaborated with Roche Business Affiliates, IQVIA product teams, ETL Developers, Solution Architects, Test Analysts, Scrum master’s to gather & document Salesforce application integration requirements and workflow as part of Roche EpiCX ecosystem deployment to Middle Eastern & Central European regions.
- Worked on understanding current and target application landscape, data dependencies and ETL framework for application integration requirements.
- Briefly worked on GIGYA platform as part of the EpiCX CIAM (Customer Identity & Access Management) deployment.
- Gained technical experience with ETL Process using SFTP tool (WinSCP) & AWS Athena
- Reviewed & approved QA Test Cases
- Performed triaging and resolution of application integration related defects; updated Source to Target (STM) field mapping documents as applicable.
- Prepared and provided application integration workflow demos to Roche Middle East & Central European Business Affiliates.
Business and Integration Arch Specialist/Team Lead
Accenture Services Pvt Ltd
12.2017 - 10.2019
- Collaborated with Business partners, Software engineers & Solution Architects to build/manage new application features as part of enterprise technology platform transformation & enhance existing legacy capabilities.
- Worked closely with Client Software Engineering Directors/Sr. Managers & Operations Director/Sr. Managers & Sr. Delivery Managers to strategize Client Product initiatives, goals & roadmap to derive maximum business value across 4 Technology Product teams (2 Scrum, 2 Kanban).
- Led Prioritization of Client Product Backlog in alignment with business stakeholder vision.
- Worked extensively on decomposing Technical & Functional Solution capabilities into Features/Epics & authored User Stories in Rally/JIRA across 4 Agile Product Teams.
- Worked on integrating & transforming legacy Oracle forms application modules (such as CRM/Pharmacy Order Processing/Order Fulfillment) to PEGA platform by collaborating with cross-functional teams.
- Hands on experience mapping & documenting business workflow-specific data elements for REST API Operations & Oracle Advance Queuing-Dequeuing.
- Assisted Scrum master’s conduct Agile ceremonies & Delivery Managers with Release Planning activities.
Sr Business and Systems Integration Analyst
Accenture
09.2013 - 11.2017
- Partnered with Client teams, third-party consultants & software engineering teams to understand existing business processes & system architecture for alignment on requirements & end solution.
- Translated Business Ask into System Requirements & IT scope by facilitating & contributing in JAR/JAD sessions with Business & IT stakeholders.
- Documented functional & non-functional requirements using Client specific BRD/FRD templates.
- Reviewed Test documents, maintained Requirements Traceability Matrix & provided requirements walkthrough to project business/IT stakeholders.
- Participated & Contributed to Technical Design review sessions with engineering teams.
Business and Systems Integration Analyst
Accenture
12.2010 - 09.2013
- Collaborated with Onshore Client team in an off-shore on-shore project model to provide functional support to 20+ Development & QA team members.
- Worked extensively on implementing new modules & enhancing/integrating existing legacy applications with new systems overcoming architectural, technology & design constraints.
Research Analyst- Healthcare Practice (South Asia & Middle East)
Bridge2tech Consultancy Pvt Ltd (Frost & Sullivan Associate)
07.2010 - 12.2010
- Key responsibilities include collecting data on healthcare consumer trends, competitors & market dynamics.
- Interpret & collate information using Primary & Secondary market research methodologies.
- Perform valid & reliable market research SWOT analysis.
- Provide competitive analysis on various product/services market offerings, identify market trends, pricing/business models, sales, and methods of operation.
- Consolidate research data information into actionable items, reports, and presentations.
- Projects worked on include:
- Study of Healthcare Infrastructure in Tier II cities of India
- Study of Mother & Childcare Hospital Infrastructure in India
- Wellness Industry- Integrated Business Model
- Tamil Nadu Medical Tourism
Associate Business Analyst
Optra Health
09.2009 - 11.2009
- Responsible for analyzing & gathering functional requirements to prepare Business Use Cases.
- Worked extensively on researching open-source EMR software functionality as required under ARRA 2009 and performed gap analysis for mapping compatibility with US-CCHIT 2011 guidelines (EMR Meaningful Use).
- Performed Pre-sales activities by analyzing & responding to RFPs of Client specific clinical modules of EMR (VISTA EMR).
- Performed Business Development activities by presenting & pitching about offshoring application development, implementation, maintenance & support services to domestic & international Providers.
Education
MBA - Hospital & Healthcare Management
Symbiosis International University
India04-2009
B.Sc - Microbiology
University of Pune
India04-2006
Skills
- Data-driven business insights
- Business analytics proficiency
- Functional requirements evaluation
- Agile project management
- Problem-solving skills
- Analytical insights
- Effective task prioritization
- Business Process Modeling
Certification
Certified Scrum Master (CSM)
Accomplishments
- Managed Scrum team of 15+ resources
- Multi-cultural work experience spanning across India, Malaysia & USA
- Designed an insurance entry automation workflow solution for Cigna, resulting in reduced operational cost, errors & delays due to inefficiencies.
- Successful deployed IQVIA’s OCE platform to improve customer engagement & drive sales growth for Roche (Pharmaceuticals div) business affiliates across Middle Eastern & Central European regions.
VISA Status
H1B
Timeline
Agile Product Management Senior Advisor
Concept Software & Services Inc.
05.2025 - Current
Senior Software Developer/Business Analyst
WIT IT Solutions Inc.
12.2024 - 05.2025
Senior Integrations Business Analyst
Transition Technologies Managed Services (TTMS Software Sdn. Bhd)
05.2022 - 05.2023
Business and Integration Arch Specialist/Team Lead
Accenture Services Pvt Ltd
12.2017 - 10.2019
Sr Business and Systems Integration Analyst
Accenture
09.2013 - 11.2017
Business and Systems Integration Analyst
Accenture
12.2010 - 09.2013
Research Analyst- Healthcare Practice (South Asia & Middle East)
Bridge2tech Consultancy Pvt Ltd (Frost & Sullivan Associate)
07.2010 - 12.2010
Associate Business Analyst
Optra Health
09.2009 - 11.2009
MBA - Hospital & Healthcare Management
Symbiosis International University
B.Sc - Microbiology
University of Pune