SHWANDA BAUSLEY

Resolve and assigned incident tickets, service requests assigned via Service Now to team.

• Enterprise Server Administration of Windows Server 2003 – 2019, to include installation of OS, configuration,
• Resolve issues reported from monitoring/alerts tools in support of Active Directory, DNS, DHCP, Group Policy, Azure AD, ADFS, SFTP, SCCM
• Communicates Technical perspective with cross functional departments to make recommendations for technical project solutions
• Managed Cloud to on-premises migrations within Azure Cloud government environment
• Azure monitoring and resource provisioning of Cloud resources
• Administer Vendor supports contracts and agreement renewals
• Collaborates with other department Managers to assess the technical resource needs,
• Managed internal CA authority, applied SSL Certificates on servers and assist in configuration on F5. Generate and SSL certificates
• Managed SSL Certificates procurement from GoDaddy and installations in IIS, Apache/Tomcat
• support of the City-wide applications to ensure consistent operation of all technical equipment and applications to provide 24x7, 365-day operation of critical production systems. On-Call support shifts
• Maintained storage and allocated disk space of SANs of Dell Powerstore, Pure Array, Hitachi arrays
• Administration of VMWare vSphere 6.x Enterprise suite of products – vRealize, Log Insights, Horizon View. maintained a small Hyper V environment for Police dept
• Manage the SCCM environment that maintains security compliance for the organization by deploying published monthly Microsoft security updates. Address Security vulnerabilities identified by the IT Security team
• Resolve and assigned incident tickets, service requests assigned via Service Now to team.

• Enterprise Server Administration of Windows Server 2003 – 2012R2 administration, including decommission of servers at end of life.
• Novell iManager/E-Directory, Identity Management, Dir XML, Active Directory administration, Group Policy management
• NetIQ Access Manager, SCOM 2007 dashboards and monitoring, addressed issues reported via SCOM alerting
• HP Blade systems and HP DL Generation server maintenance,
• Big IP F5 load balancer, VMWare vSphere 5 administration (400+ VMs), ESXi 5.5 hosts, Avocent DS View 3.0, Implement and Automated Windows Software Updates via SCCM 2007
• Maintained Active Directory Certificate Services, DigiCert SSL Certificate renewals and installation, conducted Root CA renewals, Maintained Enterprise Certificate Authority server, IIS Configuration, FTP/SFTP application setup,
• Provisioned Users access to Shared folders, assigned access rights, assisted with PCI Audit compliance
• Provided level 3 support on reported issues and fulfilled work requests from BMC Remedy system.

• Team leader of 9-person team that supported Telecom, Network and Server Administration
• Administration and maintenance of Datacenter hardware – Cisco UCS SAN, EMC VNX7500, CX480 and CX380 SANs management, Dell chassis servers, HP Blade Systems, EMC Avamar Backup and restores, Power supplies, Chillers, and gas generators monitoring
• Solarwinds monitoring configuration
• Managed several Installation and upgrade projects of Enterprise Applications for district such as EMC Avamar Backup, VDI upgrade project where number of VDIs supported increased from 2,500 to 7,000 capacity, Big IP F5 load balancer upgrade, Microsoft STORSIMPLE/Azure Cloud implementation, administration of Microsoft Windows servers 2008 to 2012R2, decommission of unsupported Windows 2003
• OS project which allowed raising of forest level
• SQL server 2005 and 2008R2 installations
• SQL IDs and permissions configuration
• Physical and virtual server installations and configuration
• Systems administration of VMWare vSphere ESXi 5.5 Virtual servers (200+) environment and VMWare View 5.1 /Horizon management of approx
• 7,000 VDIs
• Creation of Virtual Servers with OVA templates and ISOs
• Managed the MS Active Directory, DNS, DHCP, LDAP and AD LDS administration
• Assisted with Identity management, Google ADFS provisioning, Windows Print servers and Group Policies for the domains with use of VB scripting
• Procured and Installed SSL certificates on servers and Firewalls utilizing Verisign certs
• Managed IIS configuration of Server certificates
• Secondary support for Exchange 2010/ Office 365 email system
• Assist with email retention software and fulfilling Open Records requests
• Secondary support for Cisco VoIP system, Conferencing system, Cisco Unified Communication server maintenance and upgrades
• Assisted in the procurement process of vendor contract renewals and license/maintenance agreements
• Troubleshooting and resolving end user issues utilizing Numara/Footprints ticket system
• Documented Network Services processes in SharePoint for internal Knowledge Base site.

• Installed and resolved hardware (HP, IBM, UNISYS, and Dell) and software problems utilizing DS Expert, HP Insight Manager, IronPort for spam filtering, SolarWinds monitoring and Microsoft Administration tools
• Administration of GroupWise E-Mail system with over 20 Post Offices and 20,000 mailboxes utilizing E- Directory, GW Monitor, and VMWare vSphere ESXi 4.1
• Installation and administration of Blackberry Enterprise Server, Notify Link server for Android devices
• Configuration of Android devices for email delivery and security policy implementation
• Resolved Remedy AR System work tickets and change control modules of 200+ schools’ server hardware and software ensuring minimal network downtime
• Configure new Enterprise implementations and ensure the 99.9% availability of client/server applications
• Install backup devices and software for approximately 200 school servers – (Arcserve, Backup Exec, and Syncsort)
• Team leads on E-Rate Campus Web Server project for creating and maintaining user LAN accounts which encompassed training Teacher Technologists on software applications used to create and manage network accounts
• Conducted Site Surveys for network project requirements and assessment of environmental conditions for placement of new LAN equipment
• Conducted training for Magnet students on MS Office suite -PowerPoint, Networking and Telecom at Instructor’s requests
• Revised and implemented DISD security policy statement in school login scripts
• Acted as Lead on the Revision of the Naming Convention standards project for all Network devices and published the documentation on District intranet
• Documented procedures for ongoing management of the client/server environment
• Provided first-level support on LAN issues which included creating user menus, login scripts and passwords, backing up server, and maintaining printer services
• Contacted vendors for additional LAN installations and support maintenance contracts.