Shwanda BRYANT
Houston
Summary
Dedicated and compassionate individual with 15+ years of experience providing specialized care for children with special needs. Eager to re-enter the workforce. I possess excellent communication, time management, and problem-solving skills, with the ability to work independently or as part of a team to contribute to a supportive and enriching environment.
Overview
25
25
years of professional experience
Work History
Caregiver
Self-employeed
Houston
03.2009 - Current
- Provided medication administration along with support in feeding, hygiene, and mobility tasks.
- Developed educational activities for individuals with special needs, and implemented personalized learning plans through tutoring sessions.
- Observed and managed challenging behaviors, focusing on physical and emotional well-being improvements.
- Created routines and applied positive reinforcement strategies for behavioral management.
- Identified and addressed challenges, found creative solutions, and made decisions under pressure.
- Balanced multiple priorities, managed schedules, planned ahead, and maintained order.
- Active listening, conflict resolution, building rapport, and explaining complex information.
Jewelry Designer
Glamorous Girls Jewels
Houston
02.2015 - 04.2020
- Collaborated with clients to define design preferences and create custom jewelry pieces.
- Conducted market research to identify trending styles and materials for collections.
- Managed inventory of materials, ensuring availability for ongoing projects and timely production.
- Created detailed sketches and prototypes to effectively present design concepts.
- Attended trade shows to network with suppliers and showcase new designs.
- Incorporated customer feedback into designs, adjusting pieces to meet client demands.
- Analyzed costs of manufacturing processes while maintaining high-quality standards.
- Maintained accurate project records and inspected finished products for quality assurance.
Customer Service Representative
Survivor Technologies
Hillside
01.2004 - 07.2008
- Resolved customer complaints promptly through effective communication and problem-solving.
- Processed orders, returns, and exchanges using company software systems.
- Educated customers on product features to enhance satisfaction.
- Maintained up-to-date knowledge of company policies and procedures.
- Handled high-volume calls while ensuring a positive customer experience.
- Documented customer interactions accurately for future reference.
- Collaborated with team members to improve service delivery and efficiency.
- Developed strong relationships by providing personalized assistance and support.
Customer Service Representative
Verizon Wireless
Morristown
09.2000 - 01.2005
- Resolved customer concerns while educating customers with varying complexity levels of device-related inquiries.
- Navigated systems, used tools and resources to be self-sufficient, and effectively provided billing explanations for the customers.
- Promoted and provided solutions about Verizon Wireless products and services.
- Processed orders, returns, and exchanges using company software systems.
Education
High School Diploma -
Essex County Vocational Technical School
Newark, NJ06-1990
Skills
- Medication administration
- Behavioral management
- Personalized care plans
- Educational activities
- Mobility assistance
- Customer service
- Problem solving
- Conflict resolution
- Effective communication
- Time management
- Adaptability and flexibility
- Care plan management
- Patient management
- Dependable and responsible
- Medication management
- Special needs care
- Medical record keeping
- At-home care instruction
- Active listening
- Safety awareness
- Multitasking and organization
- Team collaboration
- Data entry
- Product knowledge and education
- Follow-up skills
- Quality assurance
Timeline
Jewelry Designer
Glamorous Girls Jewels
02.2015 - 04.2020
Caregiver
Self-employeed
03.2009 - Current
Customer Service Representative
Survivor Technologies
01.2004 - 07.2008
Customer Service Representative
Verizon Wireless
09.2000 - 01.2005
High School Diploma -
Essex County Vocational Technical School
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