Sweta Burathoki
Doha
Summary
Cabin Crew is responsible for the safety and care of passengers and is specially trained to deal with safety and emergency situations. The role of Cabin Crew member is to provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight. Cabin Crew strives to make the flying experience a pleasant one for the passengers.
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cabin Attendant
Qatar Airways, Airways
Doha
08.2016 - Current
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Safety is the utmost priority , knowing the equipment's available on-board the aircraft and usage during emergency.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Ensure safety and comfort of customers onboard aircraft.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
Cabin Attendant
Saudi Arabian Airlines
Jeddah
08.2014 - 07.2016
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Cabin Attendant
Indigo Airlines, Interglobe Aviation Ltd
New Delhi
07.2011 - 07.2014
- As Cabin Crew with 60 days of special training program which covers safety, first aid, aviation security, crew resource management and, with voice and accent sessions.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Ensure safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
Support Desk Executive
Rishikon Solutions
Dehradun
01.2010 - 07.2011
- Handling Client’s Projects
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Delivered services to customer locations within specific timeframes
Education
Bachelor of Commerce -
D.A.V (PG) College
Dehradun, India07.2013
High School Diploma -
Raja Ram Mohan Roy Academy
Dehradun, India05.2008
High School Diploma -
St Mary’s Secondary School
Dehradun, India03.2006
Skills
- Hospitality service expertise
- Emergency care
- Preflight briefings
- Aviation regulations
- Interpersonal Communications
- Company policy adherence
Accomplishments
Certified First Aider
Certification
Diploma
(Professional Qualification)
Pursued BTEC HNC Edexcel Certified Diploma in Aviation, Hospitality And Travel Management from Frankfinn Institute of Air Hostess Training.
Languages
Nepali
Native language
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Cabin Attendant
Qatar Airways, Airways
08.2016 - Current
Cabin Attendant
Saudi Arabian Airlines
08.2014 - 07.2016
Cabin Attendant
Indigo Airlines, Interglobe Aviation Ltd
07.2011 - 07.2014
Support Desk Executive
Rishikon Solutions
01.2010 - 07.2011
Bachelor of Commerce -
D.A.V (PG) College
High School Diploma -
Raja Ram Mohan Roy Academy
High School Diploma -
St Mary’s Secondary School