Shweta Chatterjee
Holly Springs,NC
Summary
Dynamic IT Program Manager with over 25 years of proven experience and deep expertise in the retail and hospitality sectors. Recognized for strategic business acumen and the ability to align technology solutions with organizational objectives, driving process enhancements and achieving significant operational gains. Proficient in managing complex enterprise transformation initiatives while fostering strong client relationships and delivering mission-critical software solutions across diverse industries, including insurance, finance, and manufacturing. Adept in both Agile and Waterfall methodologies, complemented by exceptional communication skills that facilitate collaboration with senior leadership.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Program Manager
Tata Consultancy Services
05.2025 - Current
- Client: Stryker, Kalamazoo, MI Industry: Life Science
- Providing governance and oversight to IT transformation programs by enabling frameworks for successful delivery of organizational goals.
Program Manager
Tata Consultancy Services
11.2021 - 04.2025
- Client: Sunbelt Rentals, Fort Mill, SC Industry: Retail
- Directed a portfolio of IT transformation programs with a combined budget of $50M, delivering technology solutions focused on SaaS (Salesforce).
- Facilitated partnership with IT teams, discipline partners, and multiple service providers involved in the portfolio and successfully led teams with 100+ members.
- Drove Agile Delivery Model, PMO standards and procedures across all IT teams that improved and enabled predictable delivery across all teams.
- Responsible for stakeholder management within business and technology and provide reporting built with transparency, clear articulation of challenges and mitigation, and progress of Product Roadmap.
- Established a Vendor Management model with a budget of $40M and led governance of the model.
Program Manager
Tata Consultancy Services
06.2021 - 10.2021
- Client: Macy's, Atlanta, SC Industry: Retail
- Manged the integration of Klarna payment model with Macy's eCommerce program.
- Fast tracked the implementation by providing hands on expertise in business validation for the program and thus ensuring a successfully delivery.
Program Manager & Engagement Manager
Tata Consultancy Services
10.2015 - 05.2021
- Client: Marriott International, Bethesda, MD Industry: Hospitality
- Provide program management for multiple top-priority, high-visibility projects at Marriott International in the Data, Sales and Revenue Management portfolios.
- Responsible for executive leadership reporting and presentation, defining contracts, driving bids and proposals, project team selection, grooming, and mentoring, providing PMO guidance to project teams.
- As domain consultant with strong customer management skill, responsible for account growth and active participation in sales drives at account level.
- Active participation at the Travel, Transportation, and Hospitality (TTH) unit level on multiple engagements.
- Successfully led initiatives in Growth & Transformation, Integration and Cloud Migration, Legacy Modernization.
- Block Chain based pilot in CTAC for Travel Agent's Commission processing.
- Starwood Integration in Revenue Management, Sales, Loyalty, and Data Platform.
- Attribute Based Pricing.
- Cloud Migration Projects in Data Platform.
Program Manager
Spears Solutions Inc.
10.2013 - 10.2015
- Client: Marriott International, Bethesda, MD Industry: Hospitality
- Provide project management over various top-priority and complex projects as a contractual Program Manager to Marriott International in Sales & Revenue Management department.
- Managed budgets up to 1M USD and cross-functional teams of 10 developers, testers, and analysts.
Project Lead
Marriott International
01.2006 - 10.2013
- Company Overview: Marriott International, Bethesda, MD Industry: Hospitality
- Manage projects in Sales & Revenue Management across legacy and distributed platforms.
- Managed budgets up to $2M and 15 team members.
- Provide technical consultation to the team to understand the business requirement and design solutions accordingly.
- Provide mentorship and training to team members on a regular basis.
- Provide a POC to other teams with IT and Business to fulfill their requirements, trouble shoot etc.
Sr. Project Manager
IBM
08.2003 - 12.2005
- Client: Prudential Financial, Woodbridge, NJ Industry: Insurance and Nissan Motors, Terence, CA Industry: Manufacturing
- Manage Analyze, Design, and development of existing mainframe applications to communicate with non-mainframe applications.
Technical Lead
R.S. Software
12.1997 - 02.2003
- Client: Royal Bank of Scotland, Edinburg, Scotland Industry: Finance from May 2001 - Feb 2003
- Client: Hanover Direct Inc., Hanover, PA Industry: Retail from Jan 1999 - Apr 2001
- Client: VISA Industry: Finance from Dec 1997 - Dec 1998
Education
Bachelor of Science -
Calcutta University
Advanced Diploma - Software Application
Tata Infotech
Skills
- Strategic planning
- Problem-solving
- Process improvement
- Team leadership and direction
- Decision-making
- Program leadership
- Critical thinking
- Work Planning and Prioritization
- Interpersonal skills
- Stakeholder management
- Risk analysis and management
- Vendor management
- Proposal development
- Business acumen
Certification
- PMP Certificate, PMI
- Certified Scrum Master, CSM
- ITIL Intermediate Certificate in Operational Support and Analysis, CSME
- Advanced Diploma in Software Application, tata infotech ltd, India
Timeline
Program Manager
Tata Consultancy Services
05.2025 - Current
Program Manager
Tata Consultancy Services
11.2021 - 04.2025
Program Manager
Tata Consultancy Services
06.2021 - 10.2021
Program Manager & Engagement Manager
Tata Consultancy Services
10.2015 - 05.2021
Program Manager
Spears Solutions Inc.
10.2013 - 10.2015
Project Lead
Marriott International
01.2006 - 10.2013
Sr. Project Manager
IBM
08.2003 - 12.2005
Technical Lead
R.S. Software
12.1997 - 02.2003
Advanced Diploma - Software Application
Tata Infotech
Bachelor of Science -
Calcutta University
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