SHWETHA RAM

• Lead and coach multiple Agile product teams, providing clear product direction and fostering strong delivery discipline across Sales, Service, and Experience Cloud.
• Own product vision, roadmaps, and prioritized backlogs, balancing strategic initiatives, regulatory needs, and long-term platform sustainability.
• Serve as the primary business and customer voice, partnering with executives, value stream leaders, and technology teams to align delivery with enterprise outcomes.
• Improved SLA turnaround times by over 50% through enhanced prioritization, flow optimization, and cross-team coordination.
• Accelerated delivery cycle time by approximately 60% by strengthening Agile execution, dependency management, and outcome clarity.
• Significantly increased delivery throughput and business responsiveness by streamlining intake, prioritization, and execution processes.
• Coach Product Owners and team leads to elevate Agile maturity, delivery predictability, and team performance.
• Drive continuous improvement through data-driven insights, retrospectives, and proactive risk management, strengthening Salesforce as a strategic enterprise platform.

Delivered compliant Salesforce Functionality and 75 enhancements per year, supporting Claims, Benefits, and Leave & Absence operations.

• Improved operational efficiency through automation of workflows, approvals, validations, and reporting.
• Developed functional specifications, data mappings, dashboards, and security models to support scalable solutions.
• Partnered with vendors and internal teams to assess system impacts and ensure data integrity.
• Mentored and onboarded team members, providing coaching on Salesforce functionality and business processes.

• Led requirements gathering, solution design, and Salesforce configuration aligned with business strategy for a single line of business by supporting 30% of compliance-related projects.
• Independently supported the Sales Organization by region and worked with the leadership for the Sales Initiatives.
• Delivered platform enhancements that improved operational efficiency, reporting visibility, and adoption.
• Collaborated with cross-functional teams to design and implement technology solutions that improve operational efficiency.
• Led user acceptance testing (UAT) sessions, ensuring alignment between business needs and system functionality.