Shya N. Truesdell
Charlotte,NC
Summary
Results-driven healthcare professional with over 20 years of experience in acute care (inpatient) environments, specializing in revenue cycle operations and Epic Resolute Hospital Billing (HB). Brings more than a decade of hands-on expertise supporting complex inpatient billing workflows for non-ambulatory patient populations, including claims management, remittance processing, and denial resolution. Recognized for delivering high-impact support during Epic go-live implementations, optimizing billing performance, and resolving critical system and workflow issues in real time. Combines strong analytical capabilities with a patient-centered approach to ensure accuracy, compliance, and operational efficiency across the revenue cycle.
Overview
17
17
years of professional experience
Work History
Go-Live Consultant – Revenue Cycle (Inpatient)
Cooper Health
09.2024 - 11.2024
- Delivered advanced Epic Resolute HB support during inpatient go-live, ensuring stability across claims processing, billing workflows, and remittance reconciliation.
- Partnered with clinical, operational, and IT stakeholders to identify and resolve revenue cycle issues in real time.
- Improved claim accuracy and reduced billing errors by ensuring proper charge capture and workflow adherence.
- Supported end-user adoption through hands-on guidance and workflow optimization in high-pressure environments.
- Remote
Staff Assistant / Patient Support Representative (Inpatient Setting)
Advocate Health
Charlotte, NC
12.2007 - 08.2024
- Managed end-to-end inpatient billing processes, including charge entry, claims follow-up, denial resolution, and account reconciliation.
- Supported billing operations for hospitalized and non-ambulatory patients, ensuring accurate documentation and compliance.
- Acted as a liaison between patients, clinical teams, and billing departments to resolve complex account inquiries.
- Provided high-level administrative support to executive leadership, including calendar management, reporting, and communication coordination.
- Maintained strict adherence to HIPAA regulations and supported internal audits and compliance initiatives.
- Contributed to workflow improvements and system updates to enhance revenue cycle performance.
Epic Hospital Billing Consultant (Inpatient)
Hackensack Meridian Health
06.2019 - 07.2019
- Supported inpatient billing operations including non-ambulatory patient accounts, claims adjudication, and remittance posting.
- Delivered user training and workflow support to improve Epic system utilization and billing outcomes.
- Resolved escalated billing issues, minimizing delays in reimbursement and improving workflow continuity.
- Remote
Epic Resolute Hospital Billing Consultant (Inpatient)
Pinnacle Health / UPMC Hanover
09.2018 - 10.2018
- Provided specialized support for inpatient Epic HB go-live, focusing on claims workflows, billing notifications, and system optimization.
- Troubleshot complex billing issues impacting reimbursement and implemented effective resolutions.
- Collaborated with revenue cycle leadership to enhance operational efficiency and billing accuracy.
Education
Billing, Coding & Office Administration Certificate - undefined
Central Piedmont Community College
Charlotte, NC12.2007
Skills
- Epic Resolute Hospital Billing (HB – Inpatient)
- Acute Care Revenue Cycle Operations
- Go-Live Support & System Implementation
- Inpatient Claims & Remittance Processing
- Charge Capture Optimization
- Denial Management & Root Cause Analysis
- Billing Workflow Optimization
- HIPAA Compliance
- Medical Billing & Coding
- Cross-Functional Collaboration
- Patient Financial Services
Timeline
Go-Live Consultant – Revenue Cycle (Inpatient)
Cooper Health
09.2024 - 11.2024
Epic Hospital Billing Consultant (Inpatient)
Hackensack Meridian Health
06.2019 - 07.2019
Epic Resolute Hospital Billing Consultant (Inpatient)
Pinnacle Health / UPMC Hanover
09.2018 - 10.2018
Staff Assistant / Patient Support Representative (Inpatient Setting)
Advocate Health
12.2007 - 08.2024
Billing, Coding & Office Administration Certificate - undefined
Central Piedmont Community College