Shyaira Tahje Lester
Greenville,NC
Summary
Dedicated and compassionate Medical Assistant with 5 years of hands-on clinical and administrative experience at UC Health. Skilled in patient care, medical documentation, and assisting with diagnostic procedures. Known for maintaining a calm and professional demeanor while supporting physicians and enhancing patient experiences.
Compassionate healthcare professional with a focus on patient care, highly productive in fast-paced environments and proficient at completing tasks efficiently. Specialized skills include vital signs monitoring, patient hygiene assistance, and medication administration. Excel in communication, empathy, and teamwork, ensuring optimal patient comfort and support.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medication Technician
IMS CORRECTIONAL HEALTHCARE
Greenville, NC
01.2026 - Current
- Promote a therapeutic environment to ensure inmates are treated in a professional, ethical and tactful manner.
- Conduct, attitude, and demeanor are to always be professional and demonstrate compassion and concern for every inmate. Additionally, all communications with correctional staff are to be professional.
- Prepared and administered prescribed medications to patients under RN supervision, ensuring compliance with safety standards.
- Reconciled daily drugs received from pharmacy against order forms, maintaining organization in storage area for efficient access.
- Documented medication administration on the Medication Administration Record (MAR), ensuring accurate filing for regulatory compliance.
- Ensure the pharmacy is notified of any inmate transfers or releases.
- Adhere to all applicable rules and regulations regarding the administration and documentation of narcotic medications.
- Follow and uphold proper protocols, procedures, and security measures laid forth by correctional staff at all times in the workplace. This includes meeting cleanliness standards for the unit.
- Assisted with additional tasks from the RN or physician. as recommended by the supervising RN or supervising physician.
Home Health Aide
Interim Home Health
Greenville, NC
06.2025 - Current
- Key Responsibilities:
- Provide compassionate personal care and assistance with daily living activities such as bathing, dressing, grooming, and toileting.
- Monitor and record patients' vital signs, physical condition, and behavior changes to report to nurses or family members.
- Assist clients with mobility, transfers, and prescribed exercises to promote independence and safety.
- Prepare nutritious meals and assist with feeding when necessary.
- Administer medications or reminders according to care plans and physician instructions.
- Perform light housekeeping duties including laundry, dishes, and maintaining a clean living environment.
- Offer companionship and emotional support to promote mental well-being.
- Accompany clients to medical appointments or community activities when needed.
- Follow all safety and infection control procedures to ensure a healthy home environment.
- Maintain accurate documentation of care provided and daily activities.
- Assisted clients with daily living activities and personal care routines.
- Monitored and recorded patient health metrics and vital signs.
- Communicated effectively with healthcare team regarding patient needs.
Medical Assistant
QUANDRANT
Greenville, NC
08.2025 - 10.2025
- Updated and maintained accurate patient records in electronic health systems.
- Scheduled patient appointments and managed front-desk operations when needed.
- Ensured smooth patient flow by coordinating communication between providers and patients.
- Delivered compassionate, patient-centered care while adapting quickly to new environments and procedures.
Medical Assistant
UC Health
Cincinnati, OH
10.2022 - 06.2025
- Provided clinical support in fast-paced outpatient and specialty departments.
- Accurately recorded patient histories, vital signs, and updated medical records using EMR systems.
- Prepared exam rooms, sterilized instruments, and ensured adherence to infection control protocols.
- Assisted physicians with procedures, screenings, and minor surgeries.
- Managed patient scheduling, follow-ups, and insurance verification to optimize front office workflow.
- Delivered compassionate patient communication, ensuring clarity in instructions and post-visit care.
Caregiver
Brookdale Senior Living
Cincinnati, OH
09.2021 - 09.2022
- Assisted clients with daily living activities including bathing, grooming, dressing, and toileting.
- Monitored and documented client health conditions, reporting changes to medical professionals or family members.
- Prepared nutritious meals and supported dietary needs and feeding assistance.
- Provided companionship and emotional support, fostering a sense of independence and dignity.
- Helped with light housekeeping, medication reminders, and transportation to appointments.
- Ensured a clean, safe, and comfortable home environment.
Call Center Representative
RDI Call Center
Cincinnati, Ohio
01.2020 - 01.2021
- Handled high-volume inbound and outbound calls while maintaining professionalism and accuracy
- Assisted customers with inquiries, account updates, and issue resolution
- Documented call details accurately in company systems
- Met and exceeded performance metrics including call quality, attendance, and customer satisfaction
- De-escalated customer concerns and provided effective solutions
- Maintained confidentiality and followed company policies and procedures
Receptionist
H&R Block
Cincinnati, Ohio
- Key Responsibilities:
- Greeted clients in a professional and friendly manner, ensuring a welcoming office environment.
- Scheduled and confirmed tax appointments using H&R Block's scheduling system.
- Answered phone calls, provided information, and directed clients to appropriate tax professionals.
- Maintained client records, scanned documents, and ensured confidentiality of sensitive information.
- Processed payments and issued receipts accurately.
- Assisted with daily office operations including filing, copying, and organizing client paperwork.
- Supported tax preparers with administrative tasks to ensure efficient workflow during tax season.
- Delivered excellent customer service while managing a high volume of clients.
Education
Associate Degree - Nursing
Pitt Community College
Greenville, NCCertified Nursing Assistant - CNA
Fast Track Career Prep
Wilson, NC 06.2026 - 07.2026
Cincinnati State Technical and Community College
Certificate - Medical Assisting
First Choice Careers
Cincinnati, OHNorwood High School
Cincinnati, OHCertificate of Completion - Phlebotomy
Elite Access Workforce Development Training Program
Medication Technician
Zion Nursing Institution
Skills
- Patient Care & Support
- Electronic Medical Records (EMR) - Epic
- Vital Signs & Clinical Documentation
- Appointment Scheduling & Front Desk Operations
- Medical Terminology
- HIPAA Compliance
- Phlebotomy
- Multidisciplinary Team Collaboration
- Personal Care Assistance
- Medication Reminders
- Companionship & Emotional Support
- Meal Preparation & Nutrition
- Home Safety Monitoring
- Dementia & Alzheimer's Care
- Mobility & Transfer Assistance
- Patience & Empathy
- Medication administration
- Patient care
Certification
CPR/BLS Certified - American Heart Association
Timeline
Certified Nursing Assistant - CNA
Fast Track Career Prep
06.2026 - 07.2026
Medication Technician
IMS CORRECTIONAL HEALTHCARE
01.2026 - Current
Medical Assistant
QUANDRANT
08.2025 - 10.2025
Home Health Aide
Interim Home Health
06.2025 - Current
Medical Assistant
UC Health
10.2022 - 06.2025
Caregiver
Brookdale Senior Living
09.2021 - 09.2022
Call Center Representative
RDI Call Center
01.2020 - 01.2021
Receptionist
H&R Block
Associate Degree - Nursing
Pitt Community College
Cincinnati State Technical and Community College
Certificate - Medical Assisting
First Choice Careers
Norwood High School
Certificate of Completion - Phlebotomy
Elite Access Workforce Development Training Program
Medication Technician
Zion Nursing Institution