Shyam Kumar Palani

• Defined and executed strategic vision for Enterprise Retail Product Cache (ERPC) and Site Reliability Engineering (SRE), aligning delivery performance with business OKRs.
• Led a global team of 55 engineers, including 4 senior managers, across the US and India, fostering a high-performance culture that drives over $10 billion in annual revenue in omni-channel retail systems.
• Own the development and modernization of ERPC, a core platform that orchestrates real-time product, price, promo, and inventory data to digital and in-store systems. Ensure seamless data delivery to web, mobile, POS, and third-party partners, like Google and Meta, for paid media activation and SEO reach.
• Architected scalable, low-latency systems capable of handling millions of product events daily while ensuring cost efficiency.
• Oversaw SRE functions, enhancing system availability and resilience, and implementing AI-driven diagnostics to reduce mean time to resolution by over 87%.
• Established shift-left performance engineering practices using real-user metrics and ML-based anomaly detection to prevent degradation across customer journeys.
• Implemented intelligent bot mitigation strategies against DDoS and fraud to secure high-conversion environments.
• Drove hyperautomation initiatives and platform tooling, eliminating toil through reusable, AI-integrated automation processes.

• Served as the subject matter expert (SME) for J.C. Penney’s e-commerce platform is driving technical decisions to improve reliability and scalability.
• Designed and developed automation to enhance product recoverability, availability, latency, and scalability across key digital systems.
• Provided thought leadership to promote engineering best practices, technical consistency, and reusable solutions across teams.
• Collaborated with product and engineering teams to manage error budgets, enforce SLIs/SLOs, and maximize application uptime.
• Implemented robust monitoring and alerting strategies for the rapid detection and resolution of production issues.
• Triaged and analyzed critical incidents, delivering timely, root-cause-based solutions, aligned with defined SLAs.
• Enhanced the internal knowledge base to reduce time to recovery during service disruptions, and improve team onboarding.
• Maintained comprehensive documentation, including SOPs, release checklists, incident runbooks, and technical wiki pages.

• Ensured day-to-day availability and optimal performance of applications on Best Buy’s e-commerce platform.
• Served as Subject Matter Expert for commerce flow components including Cart, Checkout, and Payment.
• Designed and developed process improvements to enhance business value.
• Managed incidents by triaging technical issues and providing solutions for critical incidents.
• Implemented monitoring and alerting strategies to enable prompt issue detection.
• Reviewed key technical metrics post-release to maintain compliance with established thresholds.
• Supported change management processes including deployment and API key renewals.
• Facilitated client interactions and coordinated efforts between onshore and offshore teams.

Duties comparable to senior project engineer position