Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
References
Timeline
Generic

Shyamalee Okkath

Summary

  • Highly motivated Senior Project Manager with 15+ years of experience leading high-performing teams to deliver projects on time and on budget in the Healthcare industry. Comprehensive understanding of HIPAA Compliance, project management, and program development. Strong problem solving and communication skills that facilitate collaboration and promote growth. Expertise in delivering IT programs that significantly impact sales and revenue for leading clients.Coordinating internal resources and third parties/vendors for the flawless execution of projects

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Project Manager

Personify Health
08.2022 - Current
  • Managed the transition of HCOnline, including migration of 200k+ members, from on-prem to Cloud, improving the overall resiliency of the application by about 20%
  • Achieved a stakeholder satisfaction score of 95% for project communications and updates
  • Reduced member data synchronization errors by 30%, enhancing user experience and operational stability
  • Led the team that built a custom portal (USC, Scripps and ensign) for a few clients based on their needs
  • Was responsible for delivery of the program at the capacity of the Scrum Master, running all Scrum ceremonies, managing risks/impediments, managing stakeholders, while constantly managing Backlog & incremental delivery
  • Supported multiple applications with 10+ developers and testers, resulting in an overall reduction of production issues by nearly 40%

Account Manager/Project Manager

Cognizant Technology Solution
09.2012 - 08.2022
  • Mass Mutual and Account manager at Ally Financial, managing cross-functional, high-performance teams to deliver projects such as Legacy modernization, Digital transformation, Cloud Migration etc
  • Ensured timely placement of resources for 20 BFS clients
  • Effectively managed resourcing issues to enhance client satisfaction
  • Boosted client retention rate by 15% via consistent engagement
  • Created KPI metrics with Power BI to improve pipeline revenue insights
  • Achieved a significant revenue boost within a short time frame approx 20%
  • Managed an onshore-offshore team focusing on important operational metrics for executives
  • Achieved cost savings totaling $2M through successful migration initiatives
  • Successfully controlled project scope, minimizing scope changes by 20%
  • Enhanced data precision by 30% through thorough validation and testing
  • Secured 95% team retention rate through collaboration
  • Led migration from legacy and mainframe applications to SAP
  • Boosted system reliability significantly in 12 months
  • Achieved a 35% increase in cross-departmental cooperation by implementing consistent progress reports

Project Manager

Capital One
01.2011 - 01.2012
  • Managed the Implementation and post go-live support of EOS website for Capital One, that provides customers the ability to view banking account data, enabling them to schedule payments, dispute transactions
  • Decreased issue resolution time by 40% by implementing a streamlined ticketing and escalation process
  • Achieved a 90% client satisfaction rating by closely aligning the portal’s functionality with client feedback and needs
  • Defined scope, objectives, managed relationship with stakeholders, while managing a project team of 10, onsite and offshore, that comprised developers, BA and QA

Business Analyst

Abbott Laboratories
01.2009 - 01.2011
  • Collaborated with business SMEs to document over 40 business workflows around 'ADC iQ complaint application'
  • Documented functional requirements, NFRs, decisions, assumptions, scenarios
  • Managed user stories with JIRA and captured requirements using Confluence
  • Conducted comprehensive analysis of business performance against objectives

Education

Bachelor of Technology -

SRM University
India
01.2008

Skills

  • Certified Scrum Master
  • Project Lifecycle Management
  • Agile Development Methodologies
  • Digital Strategy Development
  • Workforce Coordination
  • Experience with Azure DevOps Tools
  • Cloud Migration Strategy
  • Client Relationship Management
  • Goal Setting and Achievement
  • Scope Management
  • Effective Project Coordination
  • Stakeholder Needs Assessment
  • Specification Analysis
  • Engaged in Collaborative Meetings

Accomplishments

● Star Performer of the year, 2010, Abbott Laboratories.

● On the Spot Award, 2012, Walmart Inc.

● Performance Award, 2014, Mass Mutual

Certification

  • Certified Scrum Master (CSM)

Languages

English
Professional
Hindi
Professional
Tamil
Professional

Websites

References

References available upon request.

Timeline

Senior Project Manager

Personify Health
08.2022 - Current

Account Manager/Project Manager

Cognizant Technology Solution
09.2012 - 08.2022

Project Manager

Capital One
01.2011 - 01.2012

Business Analyst

Abbott Laboratories
01.2009 - 01.2011

Bachelor of Technology -

SRM University

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Shyamalee Okkath