Shyam Dutt Kondapanani
Denton,TX
Summary
Microsoft Dynamics 365 Consultant with hands-on experience supporting CRM configuration, workflow automation, and enterprise system integrations. Proficient in customizing Dynamics 365 entities, forms, dashboards, and business process flows while contributing to plugin development using C#, .NET, and JavaScript. Experienced in translating functional business requirements into scalable CRM solutions, supporting data migration initiatives, and optimizing system performance in Agile project environments. Strong collaborator with the ability to deliver reliable solutions that enhance operational efficiency and improve data-driven decision making.
Overview
1
1
year of professional experience
Work History
Dynamics 365 Intern
Arka IT Solutions Pvt Ltd
Dallas, TX
12.2024 - Current
- Assisted in configuring Microsoft Dynamics 365 CRM modules including entities, forms, views, and dashboards to support enterprise sales and service operations.
- Supported development of CRM customizations and plugins using C#, .NET framework, and JavaScript client scripting.
- Collaborated with functional consultants and business stakeholders to analyze requirements and document CRM configuration specifications.
- Participated in designing automated workflows using Microsoft Power Automate to streamline approval processes and business task execution.
- Assisted in integrating Dynamics 365 with external enterprise applications through REST APIs and middleware solutions.
- Supported data migration activities including data mapping, cleansing, validation, and import using Dataverse tools and Excel templates.
- Contributed to testing activities such as unit testing, defect tracking, and assisting in user acceptance testing cycles.
- Prepared technical documentation covering CRM configurations, workflow logic, and integration design notes.
- Monitored system performance and supported troubleshooting activities to resolve configuration and data synchronization issues.
- Worked within Agile Scrum teams, participating in sprint planning sessions, daily stand-ups, and retrospective meetings to support timely project delivery.
- Arka Solutions
Education
Bachelors - Computer Science Engineering
KL University
05.2021
Masters - Computer Science
University of North Texas
12.2023
Skills
- Microsoft Dynamics 365 Finance & Operations
- Microsoft Dynamics AX
- X
- C#
- NET
- SQL Server
- T-SQL
- Data Management Framework (DMF)
- Azure Logic Apps
- REST APIs
- Visual Studio
- Azure DevOps
- SSRS
- Power BI
- HTML
- CSS
- JavaScript
- Git
- Teamwork and collaboration
Websites
Timeline
Dynamics 365 Intern
Arka IT Solutions Pvt Ltd
12.2024 - Current
Bachelors - Computer Science Engineering
KL University
Masters - Computer Science
University of North Texas