Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shyam Sundar NC

Summary

Senior ServiceNow engineer specializing in architecture and governance, with expertise in automating workflows and integrating systems. Proven track record in developing dashboards and ensuring compliance with security best practices and ITIL standards across multiple ServiceNow modules. Extensive IT experience in leading enterprise architecture and solution design, delivering scalable ServiceNow solutions in ITSM, CMDB, and service catalog. Focused on aligning solutions with enterprise architecture standards and governance frameworks.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Senior Lead ServiceNow Engineer / Architect

COMCAST CABLE
03.2018 - Current
  • Led enterprise ServiceNow architecture and solution design across ITSM, CMDB, Discovery, Service Catalog, PPM, and APM.
  • Translated business requirements into scalable technical solutions aligned with enterprise architecture standards.
  • Designed integrations using REST, SOAP, IntegrationHub, MID Server, JSON, and XML.
  • Designed and governed CMDB architecture and CI relationships to ensure compliance with CSDM best practices.
  • Developed advanced logic using Business Rules, Script Includes, Client Scripts, and UI Policies.
  • Built workflow automations using Flow Designer and Workflow Editor.
  • Supported Discovery implementation and service mapping initiatives to enhance visibility and accuracy of IT services.
  • Led platform upgrades, release planning, regression testing, and UAT coordination.
  • Developed dashboards, KPIs, and reporting solutions to provide actionable insights for leadership decision-making.
  • Performed code reviews and enforced governance and security best practices.
  • Provided production support, troubleshooting, and root cause analysis.

ServiceNow Developer / Administrator

TEVA PHARMACEUTICALS
North Wales
01.2016 - 02.2018
  • Built Service Catalog items, workflows, and approval processes.
  • Configured Business Rules, UI Policies, Client Scripts, and Data Policies.
  • Managed roles, groups, ACLs, and platform security.
  • Developed ITIL-based solutions to streamline Incident, Problem, Change, and Request processes.
  • Created dashboards and KPIs to enhance reporting and decision-making.
  • Managed data imports using Import Sets and Transform Maps.
  • Supported production deployments and maintained platform stability.

ServiceNow Developer / Data Analyst

CALIFORNIA STATE UNIVERSITY, LOS ANGELES
03.2015 - 12.2015
  • Developed business intelligence solutions and reporting tools to enhance data accessibility and decision-making.
  • Conducted data analysis and validation to generate actionable insights and comprehensive reports.
  • Developed SQL queries and ETL processes.
  • Worked with Informatica and SAS for data transformation.

ServiceNow Administrator

SITEL
Chennai
03.2014 - 02.2015
  • Oversaw daily ServiceNow administration and support to ensure seamless operations.
  • Configured users, roles, ACLs, and workflows to optimize system functionality.
  • Developed Business Rules and Client Scripts.
  • Ensured system stability across environments to support uninterrupted service delivery.

Education

Master of Science - Management Information Systems

California State University
Los Angeles

Bachelor of Science - Electronics and Communication Engineering

Anna University
India

Skills

  • ServiceNow solution architecture
  • Enterprise platform design
  • Requirements engineering
  • Business process analysis
  • IT service management (ITSM)
  • IT asset management (ITAM)
  • Configuration management database (CMDB)
  • Discovery and integration
  • Service catalog and knowledge management
  • REST/SOAP integrations
  • Security and ACL governance
  • Platform upgrades and maintenance
  • Release management strategies
  • ITIL best practices
  • ServiceNow architecture
  • ITIL processes

Certification

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist (CIS)
  • ServiceNow Certified Hardware Asset Management (HAM)

Additional Information

10+ years of IT experience; 8+ years in ServiceNow, Strong experience in enterprise implementations and platform governance, Excellent communication with business and technical stakeholders, Experienced in Agile and ITIL environments, Open to relocation and travel

Timeline

Senior Lead ServiceNow Engineer / Architect

COMCAST CABLE
03.2018 - Current

ServiceNow Developer / Administrator

TEVA PHARMACEUTICALS
01.2016 - 02.2018

ServiceNow Developer / Data Analyst

CALIFORNIA STATE UNIVERSITY, LOS ANGELES
03.2015 - 12.2015

ServiceNow Administrator

SITEL
03.2014 - 02.2015

Master of Science - Management Information Systems

California State University

Bachelor of Science - Electronics and Communication Engineering

Anna University
Shyam Sundar NC