Shyane Roberts
Reno,NV
Summary
Dedicated store manager with a strong focus on customer service and problem-solving skills. Committed to enhancing customer satisfaction and optimizing store operations.
Skilled in training and mentoring staff, effectively addressing customer inquiries, and improving operational efficiency.
Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
2
2
years of professional experience
Work History
Store Manager
Rack Rooms Shoe Store
Reno, NV
01.2025 - Current
- Assisted in managing daily store operations and ensuring adherence to company policies.
- Supported inventory management by tracking stock levels and coordinating restocking efforts.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Trained new team members on customer service standards and operational procedures.
Receptionist
Sleep Med Associates
Sparks, NV
05.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed patient check-ins and appointment scheduling efficiently.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted in handling insurance verification processes for seamless patient experience.
Education
High School Diploma -
Alpine Academy
Sparks, NV06-2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Friendly and positive
Timeline
Store Manager
Rack Rooms Shoe Store
01.2025 - Current
Receptionist
Sleep Med Associates
05.2024 - 10.2024
High School Diploma -
Alpine Academy