Shyann Ashbrook
Columbus
Summary
Detailed member service associate known for having great organizational skills. Gifted at working with all types of members. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptable, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with member service, multitasking and time management abilities. Devoted to giving every member a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Financial Coach
Wright-Patt Credit Union
Columbus, Oh
01.2026 - Current
- Facilitated individual coaching sessions to support financial literacy and goal attainment.
- Assisted members in analyzing their financial situations to uncover debt reduction and investment opportunities.
- Created tailored financial plans to enhance members' budgeting and savings techniques.
- Improved member onboarding processes to boost service efficiency and satisfaction levels.
SR MSR
Honda Federal Credit Union
Marysville, OH
08.2021 - 11.2025
- Facilitated individual coaching sessions to support financial literacy and goal attainment.
- Assisted members in analyzing their financial situations to uncover debt reduction and investment opportunities.
- Created tailored financial plans to enhance members' budgeting and savings techniques.
- Improved member onboarding processes to boost service efficiency and satisfaction levels.
Server
Bob Evans Restaurant
Bellefontaine, OH
09.2018 - 07.2021
- Greeted Guest with a smile. Provided excellent customer service to ensure satisfaction. assisted in training new employees. maintained knowledge of current menu items, garnishes, ingredients, and preparations methods. responded efficiently to guest inquiries and complaints in a professional manner. Monitored dining room for cleanliness and proper set up at all times. Ensured that each guest was served courteously, quickly and efficiently. performed opening and closing duties. Handled money transactions accurately while following company procedures for handling cash payments.
Hairstylist
Saturdays Hair Salon
Marysville, OH
07.2017 - 07.2018
- Greeted Customers, answered phone and booked appointments, Provided consultation to clients about their desired hairstyle and needs. Shampooed, Conditioned, cut, colored, and styled hair according to client's instructions. Performed chemical treatments. Applied highlights, lowlights and other coloring techniques. maintained cleanliness of workstation by sanitizing tools and equipment between used. Educated clients on proper care for at home. Recommended products to clients based on their individual needs. Attend trade shows and educational seminars to stay up to date on current trends in hairstyling. Developed relationships with new clients through referrals from existing customers.
Education
Business Administration And Management
Tiffin University
Tiffin, OHHigh School Diploma -
Ridgemont High School
01.2017
Cosmetology License - undefined
Ohio Hi-Point Career Center
01.2017
Skills
- Complaint Handling
- Strong Personal Skills
- Strong Customer Service
- Employee Development
- Customer Service Excellence
- Great Organization Skills
- Goal Setting
- Positive Attitude
- Great Problem Solving
- Attention to Detail
- Adaptability and Flexibility
- Professionalism
Timeline
Financial Coach
Wright-Patt Credit Union
01.2026 - Current
SR MSR
Honda Federal Credit Union
08.2021 - 11.2025
Server
Bob Evans Restaurant
09.2018 - 07.2021
Hairstylist
Saturdays Hair Salon
07.2017 - 07.2018
High School Diploma -
Ridgemont High School
Cosmetology License - undefined
Ohio Hi-Point Career Center
Business Administration And Management
Tiffin University