Shyann Cole
Richland,Washington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Office Administrative Assistant
Values and Vision Financial Advisors
Richland, Washington
06.2023 - Current
- Ordered and maintained the supply of products and marketing materials
- Processed checks and client distributions
- Participated in team meetings to discuss progress on projects and provide updates on client activities
- Ensured that all paperwork was completed accurately before submitting it for processing
- Organized client files into an electronic database for easy retrieval when needed
- Worked with coworkers to complete tasks.
Office Coordinator
Oasis Physical Therapy
Pasco, Washington
09.2022 - 06.2023
- Maintained efficient scheduling
- Performed data entry tasks accurately with attention to detail
- Answered phone calls in a professional manner; routed calls to appropriate personnel as needed
- Processed patient referrals
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Greeted patients immediately upon arrival, providing excellent customer service.
Clinic Assistant
Grandridge Eye Clinic
Pasco, Washington
03.2018 - 09.2022
- Prepared treatment rooms for patient examinations, kept rooms neat, and clean
- Handled confidential information appropriately according to HIPAA regulations
- Performed routine preliminary testing
- Documented medical data in patient charts, facilitating accurate records
- Coordinated follow-up appointments with specialists as needed for further treatment or evaluation purposes
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments
- Conducted pre-authorizations and referrals to meet insurer requirements.
Lead Clerk
Winco Foods
Richland, Washington
08.2015 - 03.2018
- Trained new cashiers on operational procedures, policies, and standards
- Demonstrated ability to manage a team of cashiers and oversee their daily tasks
- Counted contents of cash register drawers at end of each shift to balance for next cashier
- Arranged and restocked displays and merchandise racks to maintain store appearance
- Monitored self-checkout stations to assist customers and resolve register problems
- Unloaded inventory trailers and trucks to receive merchandise and verify orders.
Education
HIGH SCHOOL DIPLOMA -
Kamiakin High School
06.2014
Skills
- Customer Service
- Multi-Line Telephone Systems
- Document Scanning
- Insurance Verification
- Appointment Scheduling
- Co-Payment Collection
Timeline
Office Administrative Assistant
Values and Vision Financial Advisors
06.2023 - Current
Office Coordinator
Oasis Physical Therapy
09.2022 - 06.2023
Clinic Assistant
Grandridge Eye Clinic
03.2018 - 09.2022
Lead Clerk
Winco Foods
08.2015 - 03.2018
HIGH SCHOOL DIPLOMA -
Kamiakin High School
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