Shyann Edmondson
The Bronx,New York
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Coordinator DSP
Center For Family Support
11.2023 - Current
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Reduced appointment wait times for patients by effectively managing schedules and optimizing appointment bookings.
- Ensured accurate record-keeping by diligently maintaining electronic health records and updating patient information as needed.
- Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
- Improved patient satisfaction by promptly addressing concerns, answering questions, and providing clear explanations of treatment plans.
- Increased the efficiency of healthcare teams through effective collaboration and coordination among physicians, nurses, and support staff.
Manager on Duty
BARRYS BOOTCAMP
06.2022 - Current
- Administer company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the gym and fuel bar
- Provide customer service assistance to ensure satisfaction for all clients
- Address all customer concerns in an understanding and professional manner
- Work with departments across the company, including marketing and project management to develop new ideas, initiatives, products, and services.
Temp Call Center Representative
New York Presbyterian
04.2022 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
EMT (contract assignment)
Medix Resources Agency
02.2021 - 08.2022
- Provided emergency medical care to all patients including COVID testing.
Child Care Assistant
LITTLE STARS OF THE FUTURE
03.2020 - 06.2021
- Answered telephone calls, and handled mail and faxes
- Scheduled trips and handled meal prep
- Assisted management with children during homework time and activities
- Chaperoned during the field trips
- Printed out childcare waivers for families
- Assisted with creating programs for the children during school breaks.
Medical Scribe
CITY MD
08.2020 - 02.2021
- Assisted with examination and treatment of patients under the direction of a physician
- Interviewed patients, measured vital signs and recorded information on patients’ charts
- Drew/collected samples from patients, and prepared specimens for laboratory analysis
- Prepared treatment rooms for examination of patients
- Performed rapid COVID test on patients and screened them for travel purposes.
EMT
EMPRESS EMS
08.2018 - 07.2020
- Provided emergency medical care to all patients
- Assisted with emergency childbirth, manage general medical complaints of altered mental status, respiratory, cardiac, diabetic, allergic reaction, seizures, poisoning behavioral emergencies, environmental emergencies, and psychological crises
- Reassured patients and bystanders by working in a confidential, efficient manner.
Education
Strategies For Crisis Intervention And Prevention
Office For People With Developmental Disabilities
New York, NYApproved Medication Assistive Personnel
Office For People With Developmental Disabilities
ASA
01.2020
MENTAL HEALTH USA TRAINING
01.2019
EMT Certificate -
HOSTOS COMMUNITY COLLEGE
01.2018
Skills
- MS Office (Word, Excel, PowerPoint, Outlook)
- EMR
- EHR
- PCR
- EPIC
- Fluent Spanish
- Maintaining Patient Records
- Medical Billing and Coding
- Clinical Documentation
- Healthcare Administration
- Patient Care Coordination
- Behavior Treatment Plans
- Intervention Management
- Behavior Intervention Plans
- Functional Behavior Assessments
Awards And Acknowledgements
- Received employee recognition for “Outstanding Patient Care”
- Manger of the Month at Barry’s Bootcamp
Certification
SCIP
AMAP
CPR
AED
Timeline
Medical Coordinator DSP
Center For Family Support
11.2023 - Current
Manager on Duty
BARRYS BOOTCAMP
06.2022 - Current
Temp Call Center Representative
New York Presbyterian
04.2022 - 06.2023
EMT (contract assignment)
Medix Resources Agency
02.2021 - 08.2022
Medical Scribe
CITY MD
08.2020 - 02.2021
Child Care Assistant
LITTLE STARS OF THE FUTURE
03.2020 - 06.2021
EMT
EMPRESS EMS
08.2018 - 07.2020
Strategies For Crisis Intervention And Prevention
Office For People With Developmental Disabilities
Approved Medication Assistive Personnel
Office For People With Developmental Disabilities
ASA
MENTAL HEALTH USA TRAINING
EMT Certificate -
HOSTOS COMMUNITY COLLEGE
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