Vicki L. Bashaw
Williamsville,New York
Summary
Dynamic healthcare professional with extensive experience at Maple Internal Medicine and Pediatrics, specializing in diabetes education and management. Proven ability to enhance patient outcomes through effective lifestyle modifications and critical thinking. Skilled in remote glucose monitoring and professional communication, fostering collaboration among multidisciplinary teams to achieve optimal care.
Overview
42
42
years of professional experience
1
1
year of post-secondary education
Work History
Medical Secretary
Maple Internal Medicine and Pediatrics
Williamsville, New York
01.2017 - 06.2025
- Referrals to specialists (insurance and medical referrals)
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Managed 6 physicians' calendars, scheduling patient appointments
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Collaborated with multi-disciplinary staff to improve overall patient care
Diabetes Educator
Maple Internal Medicine and Pediatrics
Williamsville, New York
04.2022 - 06.2025
- Developed the first comprehensive Diabetes Care and Education program at a local Primary Care practice, consisting of 6, dual certified MD's (Internal Medicine and Pediatrics).
- Initiated the first Remote Glucose Monitoring Clinic, which expanded to include 55 patients over 3 years, with T1 and T2 Diabetes
- Made recommendations to physicians and patients to improve glucose management based on identified patterns and trends
- Obtsined CGM insurance authorizations, assisted patients with set up and training
- Tracked A1C's >8.0, monthly, for all MIMAP patients, to ensure that NCQA and HEDIS measures were met
- Identified opportunities for education and development of comprehensive care plans
- Made recommendations re patient care based on 2025 ADA Standards of Care
- Demonstrated proper use of medical equipment associated with diabetes management.
- Identified potential barriers that may impede successful implementation of a treatment plan.
- Reviewed test results, medications, and other health data to assess patient needs.
- Collaborated with healthcare providers to develop treatment plans for diabetic patients.
- Educated patients on techniques such as blood glucose monitoring, insulin administration, and diet modification.
- Organized community outreach events focused on raising awareness about diabetes prevention and management strategies.
- Encouraged lifestyle changes that promote better health outcomes for diabetic patients.
- Monitored patient progress, identified areas of improvement, and adjusted educational plan as needed.
- Developed educational materials to be used in patient teaching sessions.
- Counseled individuals regarding preventative care measures to reduce risk factors associated with diabetes complications.
- Provided one-on-one guidance to help individuals manage their diabetes.
Family and Consumer Science Teacher
Orleans-Niagara BOCES
Medina, New York
09.2004 - 06.2016
- Vocational instructor at Niagara and Orleans CTE centers
- Taught independent living, career preparation and placement skills, to middle and high school students, to prepare them to successfully transition to adulthood post HS graduation
- Supervised practical experiences including internships and job shadowing opportunities for advanced students interested in exploring careers related to the subject matter.
- Organized field trips to local businesses related to family and consumer sciences topics.
- Maintained accurate records of student progress in accordance with school policies.
- Conducted individual student assessments to determine learning needs and create individualized learning plans.
- Instructed students on proper use of kitchen equipment and safety procedures while cooking meals.
- Participated in professional development activities by increasing knowledge of current trends in family and consumer sciences education.
- Provided instruction to students on topics such as nutrition, parenting, financial literacy, clothing design, and home economics.
- Adapted teaching strategies to remain inclusive to diverse learning styles.
- Developed and implemented family and consumer sciences curriculum for students in grades 6-12.
- Collaborated with other teachers to coordinate interdisciplinary projects incorporating family and consumer sciences content areas.
- Developed methods of instruction related to finance, nutrition and childcare class objectives.
- Developed engaging lesson plans for family and consumer sciences curriculum.
- Facilitated hands-on learning activities in food preparation and nutrition.
- Mentored students in developing life skills for personal success.
Chief Clinical Dietitian, Certified Diabetes Educator
Catholic Health System; Sisters, Kenmore Mercy and St. Joseph Hospitals
Buffalo, New York
01.2001 - 01.2004
- Clinical Nutrition Department Director of 50 employees
- Responsibilities included department budget, policies, menus, scheduling, payroll, performance improvement program, compliance with regulatory agency requirements;
- Project leader for the first hospital based, Room Service Dining concept in WNY, at St Joseph and Kenmore Mercy Hospitals
- Developed and staffed the first Neonatal Clinical Dietitian position at Sisters of Charity Hospital.
Chief Clinical Dietitian
Alice Hyde Hospital
Malone, NY
01.1983 - 09.2000
- Conducted nutritional assessments, including anthropometric measurements, biochemical tests, and dietary intake analysis.
- Coordinated with physicians and other healthcare professionals regarding patient care plans.
- Provided educational materials and counseling to help clients understand their dietary requirements.
- Collaborated with healthcare teams to optimize patient dietary treatments.
- Maintained compliance with dietary regulations and standards in clinical settings.
- Evaluated patient's food preferences, lifestyle habits and health status to create effective diet plans.
- Assessed patient's response to prescribed diets and made necessary modifications as needed.
- Evaluated unique nutrient and energy requirements for each patient based on BMI, lifestyle and individual medical issues.
- Monitored progress of patients in achieving their nutrition goals.
- Actively participated in interdisciplinary team meetings to discuss treatment plans for patients.
- Helped individuals and groups manage chronic illnesses including Diabetes, CKD and Heart Disease by obtaining specialized education and training to meet qualifications to work in these specialty areas of Dietetics and 3 new hospital based programs: Hemodialysis, Cardiac Rehab and DSMES
- Earned CDE credential in 1992
- Facilitated and provided group education sessions on Diabetes and healthy eating habits for both individuals and families.
- Managed multiple clinical projects simultaneously while meeting deadlines.
- Counseled patients on lifestyle changes necessary for improved health outcomes.
Consultant Dietitian
Alice Hyde, Franklin County Nursing Homes, Northstar Industries
Malone, New York
01.1983 - 09.2000
- Developed individualized nutrition plans for residents in long-term care facilities.
- Conducted nutritional assessments to identify dietary needs and preferences.
- Collaborated with healthcare teams to ensure integrated care for residents.
- Educated staff on dietary guidelines and nutrition best practices.
- Monitored residents' food intake to manage health conditions effectively.
- Provided guidance on menu planning and food service operations.
- Facilitated group workshops on nutrition education for residents and families.
- Monitored client progress throughout the course of treatment and adjusted diet plans accordingly.
- Attended conferences and seminars related to nutrition science or dietetics in order to stay up-to-date on best practices.
- Analyzed recipes for accuracy regarding calorie counts, fat content, carbohydrate levels, sodium amounts.
- Evaluated menus at schools, hospitals, nursing homes, cafeterias, restaurants, and other establishments to ensure adherence to state regulations related to nutrition standards.
- Collaborated with healthcare professionals including physicians and nurses to provide comprehensive care for patients.
- Reviewed lab results from blood tests or other diagnostic tests in order to evaluate nutrient deficiencies or excesses.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
Education
Teaching Certification - Home Economics, Health Education
SUNY Buffalo State
Buffalo, NY 09.2003 - 05.2004
B.S. - Consumer and Family Studies, Nutrition
State University College at Buffalo
Buffalo, NY12-1979
M.A. - Human Nutrition, Gerontology Certificate
Syracuse University
Syracuse, NYSupplement To CTE Teaching Certification - Work Based Learning Coordinator For Career Develop
State University College At Buffalo
Buffalo, NY 01.2015 - 05.2015
Skills
- Remote glucose monitoring using Libreview and Dexcom to help patients improve glycemic management
- Report analysis with recommendations to physicians and patients to improve glycemic management
- Prior authorizations, education, and training for CGMs and standard glucometers
- Calculation and application of insulin:carb ratios for patients on pumps and MDIs to improve glucose management
- Estimation of patients' insulin sensitivity, correction factor
- Carb counting counseling and education to help achieve improved glycemic control
- Management of glucose on sick days
- Population and disease management
- Empowerment
- Coping skills
- Problem solving
- Goal setting
- Medication management
- Risk reduction and prevention
- Lifestyle modification, including physical activity and dietary modification
- Staff resource and education
- Teaching ADCES 7 self-care behaviors
- Time management
- Teamwork
- Organization
- Detail-oriented
- Critical thinking
- Creative problem-solving
- Professional communication with all members of the health care team
- MS Office (Word, Excel, PowerPoint, Outlook)
- Medent EMR
Professional Certifications And Affiliations
- Association of Certified Diabetes Care and Education Specialists
- New York State Association of Family and Consumer Science Educators
- Commission on Dietetic Registration, 1982-2018
- ServSafe Manager Certification
Timeline
Diabetes Educator
Maple Internal Medicine and Pediatrics
04.2022 - 06.2025
Medical Secretary
Maple Internal Medicine and Pediatrics
01.2017 - 06.2025
Supplement To CTE Teaching Certification - Work Based Learning Coordinator For Career Develop
State University College At Buffalo
01.2015 - 05.2015
Family and Consumer Science Teacher
Orleans-Niagara BOCES
09.2004 - 06.2016
Teaching Certification - Home Economics, Health Education
SUNY Buffalo State
09.2003 - 05.2004
Chief Clinical Dietitian, Certified Diabetes Educator
Catholic Health System; Sisters, Kenmore Mercy and St. Joseph Hospitals
01.2001 - 01.2004
Chief Clinical Dietitian
Alice Hyde Hospital
01.1983 - 09.2000
Consultant Dietitian
Alice Hyde, Franklin County Nursing Homes, Northstar Industries
01.1983 - 09.2000
B.S. - Consumer and Family Studies, Nutrition
State University College at Buffalo
M.A. - Human Nutrition, Gerontology Certificate
Syracuse University