Shyann Hulbrock
Bremerton
Summary
Friendly and outgoing professional with a diverse background in customer service roles. Skilled in time management and interpersonal communication, contributing to improved customer experiences and operational efficiency. Committed to fostering teamwork and enhancing overall service quality.
Overview
6
6
years of professional experience
Work History
Barista
Jamil Jordan LLC
Auburn, WA
10.2025 - Current
- Prepared high-quality coffee beverages according to customer specifications.
- Maintained cleanliness and organization of workstations.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and other equipment efficiently to ensure timely service.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Sales Representative
LA Fitness
Tacoma, WA
09.2025 - 11.2025
- Assisted customers in selecting fitness programs and memberships to enhance their health goals.
- Conducted membership tours, demonstrating facility features and equipment usage.
- Maintained accurate records of member feedback and inquiries to improve service quality.
- Collaborated with team members to execute promotional events, increasing member engagement.
- Utilized CRM software to track leads and follow up with potential members effectively.
- Expanded customer base through cold calling, networking, and relationship building.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
Lot Porter/Service Greeter/Loaner Coordinator
BMW Northwest
Fife, WA
09.2022 - 09.2025
- Assisted in training new staff, fostering a supportive onboarding experience for team integration.
- Trained new porters on lot procedures, improving overall operational efficiency.
- Implemented process improvements for vehicle staging, reducing wait times for customers.
- Reduced downtime between customer visits by swiftly transporting vehicles from service bays to designated areas upon completion of maintenance work.
- Facilitated communication with customers to ensure accurate appointment confirmations and rescheduling.
- Developed strategies for effective customer negotiations, prioritizing satisfaction and relationship building.
- Accurately recorded customer details to ensure timely completion of loaner car contracts.
Server
Blazing Onion
Gig Harbor, WA
05.2022 - 09.2022
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new servers on menu offerings, service protocols, and operational standards.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Hostess
Applebee's Grill + Bar
Gig Harbor, WA
02.2022 - 09.2022
- Greeted and seated guests efficiently, ensuring a positive dining experience.
- Managed waitlists and reservations using restaurant management software.
- Collaborated with kitchen and service staff to streamline table turnover.
- Provided menu information and accommodated special requests for guests.
- Bussed and reset tables to keep dining room and work areas clean.
Retail Sales Associate
Cougarwear
Gig Harbor, WA
10.2021 - 02.2022
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Managed inventory levels through regular stock assessments and replenishment processes.
- Executed effective visual merchandising strategies to optimize product displays and increase sales.
- Trained new team members on customer service protocols and retail operations best practices.
- Greeted customers and helped with product questions, selections, and purchases.
- Conducted sales analysis to identify trends, informing restocking decisions and marketing strategies.
Team Member
Round Table Pizza, Inc
Gig Harbor, WA
05.2021 - 09.2021
- Trained new team members on pizza preparation and customer service protocols.
- Ensured cleanliness and organization of kitchen and dining areas during shifts.
- Assisted in inventory management, tracking stock levels to prevent shortages.
- Collaborated with team to enhance speed of service during peak hours.
- Operated register to process payments and collect cash payment for order totals.
Team Member
Taco Time NW
Gig Harbor, WA
05.2020 - 05.2021
- Implemented food safety standards, maintaining compliance with health regulations.
- Supported management in resolving customer complaints to enhance satisfaction.
- Monitored equipment for proper functioning, reporting maintenance issues promptly.
- Contributed to promotional events by engaging customers and driving sales initiatives.
Education
High School Diploma -
Gig Harbor High School
Gig Harbor, WA06.2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Guest engagement
- Cold calling
- Interpersonal communication skills
Timeline
Barista
Jamil Jordan LLC
10.2025 - Current
Sales Representative
LA Fitness
09.2025 - 11.2025
Lot Porter/Service Greeter/Loaner Coordinator
BMW Northwest
09.2022 - 09.2025
Server
Blazing Onion
05.2022 - 09.2022
Hostess
Applebee's Grill + Bar
02.2022 - 09.2022
Retail Sales Associate
Cougarwear
10.2021 - 02.2022
Team Member
Round Table Pizza, Inc
05.2021 - 09.2021
Team Member
Taco Time NW
05.2020 - 05.2021
High School Diploma -
Gig Harbor High School