Shyann Jackson
Atlanta,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Hostess
Applebee's Grill + Bar
Stone Mountain, GA
02.2019 - 03.2020
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
Server
Houston’s restaurant
Atlanta, GA
03.2020 - 07.2022
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Bussed and reset tables as needed between seating's.
- Assisted other servers when needed during peak periods.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Followed up with guests after meals to ensure satisfaction with overall experience.
Server
Maggianos little Italy
Dunwoody, GA
08.2022 - Current
- Adhered to all safety and sanitation policies when handling food and beverage items.
- Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
- Accurately recorded orders in POS system while providing excellent customer service.
- Followed up with guests after meals to ensure satisfaction with overall experience.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Promoted additional menu items or special offers as appropriate.
- Arranged side stations prior to meal service times for easy access during rush hours.
Education
Bachelor of Science - Psychology
Georgia State University
Atlanta, GA05-2025
High School Diploma -
Druid Hills High School
Atlanta, GA05-2020
Skills
- Upselling skills
- Safe Food Handling
- Adaptive Learning
- Flexible Schedule
- Exceptional customer service
- Staff Training
- High-volume dining
- Liquor, wine, and food service
- Strong Work Ethic
- Professional Appearance
Timeline
Server
Maggianos little Italy
08.2022 - Current
Server
Houston’s restaurant
03.2020 - 07.2022
Hostess
Applebee's Grill + Bar
02.2019 - 03.2020
Bachelor of Science - Psychology
Georgia State University
High School Diploma -
Druid Hills High School
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