Charlotte Garcia
Student
New Braunfels,TX
Summary
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 3 years of experience providing service to 20 dinner guests at fine dining restaurant. Detailed organizer of service operations with versatility in stressful circumstances. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Fine Dining Server & Hostess
Silo Elevated Cuisine
San Antonio, TX
10.2019 - 01.2021
- Ensured quality service for up to 50 guests per night with no order mistakes.
- Mediated problematic situations and managed to solve all issues of this kind.
- Coordinated the kitchen-service flow of orders and constantly monitored clients satisfaction.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- As Host, I oversee our guests reservations, party accommodations, showcasing, marketing, and fundraising.
Server
Frisenhaus
New Braunfels, TX
08.2018 - 09.2019
- Performed multiple tasks at once, including seating and making food, under heavy time constraints.
- Communicated menu and drink specials to customers daily for additional sales.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Store Associate
Panda Express
Cibolo, TX
05.2017 - 06.2018
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
High School Diploma - undefined
Canyon High School
Skills
SalesStrategic planning
Order delivery practices
Food sales and promotion
Order delivery practices
Stocking and replenishing
Bill computation
High-volume dining
Menu memorization
Guest relations management
To-go order preparation
Order accuracy
Guest seating arrangements
Hospitality service expertise
Point of sale knowledge
Upselling skills
Proper table setup
Cash Handling
Menu presentation
Timeline
Fine Dining Server & Hostess
Silo Elevated Cuisine
10.2019 - 01.2021
Server
Frisenhaus
08.2018 - 09.2019
Store Associate
Panda Express
05.2017 - 06.2018
High School Diploma - undefined
Canyon High School