Shyann Joslin
Fairfield,IL
Summary
I have always been experienced with customer service. I worked at mcdonalds all through my highschool career. I eventually left mcdonalds when I received a track offer to Vincennes University for the spring semester. That is why there was a gap in my work ethic because I was a full time athlete. I then decided after that semester it wasn't for me and transferred back home to frontier. I continued my education while also working at Walmart. I eventually decided walmart was to slow paced for my work ethic and decided to look for a different job. That is when I landed Bold Goat coffee Company. I have been there ever since. I am wanting to switch careers so I can find something a little more stable and more work life balance. I love the gym and fitness, and being home with my boyfriend.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Bold Goat Coffee Company
Fairfield, IL
08.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Stocking Associate
Walmart
Fairfield , IL
04.2023 - 08.2023
- Received shipments of merchandise and stocked shelves according to store requirements.
- Organized backroom areas, ensuring all items were properly stored and labeled.
- Assisted customers in locating products on the shelf or in the backroom.
- Processed customer returns promptly and accurately following company guidelines.
- Provided excellent customer service by responding courteously to inquiries.
Crew Trainer
McDonald's
Fairfield, IL
04.2020 - 01.2023
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
Education
High School Diploma -
Fairfield Community Highschool
Fairfield, IL05-2022
Some College (No Degree) - General Studies
Frontier Community College
Fairfield, ILSkills
- Beverage Preparation
- Espresso machine operation
- Opening and closing duties
- Coffee expertise
- POS Systems
- Food Running
- Cash Handling
- Positive and professional
- Inventory Management
- Order Taking
- New Hire Training
Affiliations
- I love the gym and fitness. I go everyday!
- I love to paint and draw.
- I enjoy playing with my cat at home.
- I enjoy spending time with the people I love.
- I love staying busy!
Accomplishments
- I received a reward for 3rd in sectionals for track. I did High jump and 400 meter dash.
- I received most improved in both tennis and track.
Certification
- CPR certified
Timeline
Barista
Bold Goat Coffee Company
08.2023 - Current
Stocking Associate
Walmart
04.2023 - 08.2023
Crew Trainer
McDonald's
04.2020 - 01.2023
High School Diploma -
Fairfield Community Highschool
Some College (No Degree) - General Studies
Frontier Community College
- CPR certified
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