Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Intern

Shyanne Kollefrath

Ocala,FL

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Lead

Walmart
07.2021 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Senior Writer And Editor

Unwritten
05.2015 - Current
  • Prepared, rewrote and edited pieces to improve readability and impact.
  • Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
  • Determined readiness of written pieces, made changes and approved final versions for publication.
  • Devised attention-grabbing headlines and summaries for articles.

Digital Shopper

Walmart
04.2018 - 07.2021
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
  • Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.

Customer Service Representative

Sitel
04.2017 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Receptionist

Embry-Riddle
08.2014 - 04.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.

Social Media Manager

Under The Labels
06.2015 - 06.2016
  • Increased website engagement through social media.
  • Set clearly defined goals to drive retention, brand awareness and website or social media traffic.

Education

Master of Science - Business Management

Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL
03.2020

Bachelor of Science - Business Administration

Embry-Riddle Aeronautical University
Daytona Beach, Florida
08.2017

Skills

  • Job Assignments
  • Key Performance Indicators (KPI)
  • Task Monitoring
  • Resource Allocation
  • Team Member Motivation
  • Team Meetings
  • Google Apps
  • Content Management Expertise
  • Leadership

Certification

  • Various FEMA certifications, primarily about business continuity planning

Additional Information

Volunteered for 4 semesters with Junior Achievement of America to teach students from K-8 about financial literacy and financial planning.

Timeline

Team Lead

Walmart
07.2021 - Current

Digital Shopper

Walmart
04.2018 - 07.2021

Customer Service Representative

Sitel
04.2017 - 04.2018

Social Media Manager

Under The Labels
06.2015 - 06.2016

Senior Writer And Editor

Unwritten
05.2015 - Current

Receptionist

Embry-Riddle
08.2014 - 04.2017

Master of Science - Business Management

Embry-Riddle Aeronautical University - Daytona Beach

Bachelor of Science - Business Administration

Embry-Riddle Aeronautical University

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Shyanne Kollefrath