Shyanne Lacey
Lakeland,FL
Summary
Detail-oriented Nursing professional with a track record of meeting academic goals and excelling in clinical placements. Adept at delivering compassionate care to all patients. Commended for history as a hardworking, punctual team-player.
Overview
6
6
years of professional experience
Work History
Child Caregiver
Taylor Gale
Winter Haven, FL
02.2024 - Current
- Promoted healthy habits such as hand washing, social distancing.
- Maintaining a positive attitude while being patient and understanding with the children.
- Using problem-solving skills to anticipate potential issues before they arise.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Developing creative ways to encourage learning through everyday experiences.
- Tailoring activities based on the individual needs of each child under care.
- Assisting with meals, snacks, and bedtime routines for the children.
- Engaging in age-appropriate activities like reading stories or playing games.
- Establishing trust through consistent communication with both parents and kids.
- Providing a safe environment for children to explore their curiosity and creativity.
- Responsibly watched children while parents were out.
- Communicated with parents about daily activities and any concerning behaviors.
- Monitored children's safety and well-being to prevent accidents and falls.
- Read stories and played alphabet games to promote early literacy.
- Minimized TV and mobile device time by engaging children with games and physical books.
Customer Service Cashier
McDonald's Restaurant
Lakeland, FL
01.2020 - 12.2022
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Resolved customer complaints in a professional manner.
- Complied with all health and safety regulations while performing job duties.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Processed credit card transactions accurately and efficiently.
- Provided excellent customer service by helping customers locate items they were looking for.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
Hospital Volunteer
Bartow regional medical center
Bartow, FL
05.2018 - 08.2018
- Provided emotional support and comfort to patients and families.
- Observed safety protocols at all times while on duty in the hospital setting.
- Facilitated recreational activities for hospitalized children including arts and crafts projects.
- Organized patient rooms, restocked supplies, and tidied up common areas.
- Provided companionship and emotional support to patients and their families.
- Provided companionship to elderly patients who may be feeling isolated or lonely.
- Greeted visitors in a friendly manner, offering directions or other assistance as needed.
- Assisted nurses with non-medical tasks, such as delivering meals and running errands.
- Answered phones, took messages, and directed calls to appropriate staff members.
- Restocked bins and shelves and displayed newest merchandise.
- Helped transport patients and assisted with discharges.
- Answered visitor questions, offered directions, and escorted to destination.
- Performed general cleaning duties, keeping work areas clean and organized.
- Improved quality of patient care by engaging with patients and families.
- Facilitated communication between patients, families, and healthcare professionals.
Education
Associate of Science - Nursing
Keiser University
Lakeland, FL08-2023
Associate of Science - Nursing
Southeastern University
Lakeland, FL08-2022
Skills
- Child Supervision
- Schedule Management
- Certified in First Aid and CPR
- Patient Companionship
- Positive Attitude
- Helpful and Service-Oriented
- Compassionate Caregiving
- Communication and Interpersonal Skills
- Complaint resolution
- Active Listening
- Building rapport
- Customer Relations
- Privacy and confidentiality
- Health Promotion
Affiliations
- Participated in Track at High School level and college athlete level
Timeline
Child Caregiver
Taylor Gale
02.2024 - Current
Customer Service Cashier
McDonald's Restaurant
01.2020 - 12.2022
Hospital Volunteer
Bartow regional medical center
05.2018 - 08.2018
Associate of Science - Nursing
Keiser University
Associate of Science - Nursing
Southeastern University