ShyAnne Smith
Preston,ID
Summary
Customer service representative with exceptional, oral and written communication, active listening and analytical, problem-solving abilities. A team leader and mentor with extensive experience in analyzing performance and developing targeted improvement plans, dedicated to exceeding expectations and leading the team to success.
Overview
3
3
years of professional experience
Work History
Substitute Teacher, K-12
Westside High School
Dayton, ID
08.2023 - Current
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Collaborated with other staff members to ensure a positive learning environment for students.
Cashier
Family Dollar
Preston, ID
06.2022 - 06.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Representative
Advanced Call Center Technologies LLC
Logan, UT
05.2021 - 05.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Westside High School
Dayton, Idaho05-2021
Skills
- People-oriented
- Answering questions
- Goal-oriented
- Cash handling and management
- Elementary Education
- Records Management
Timeline
Substitute Teacher, K-12
Westside High School
08.2023 - Current
Cashier
Family Dollar
06.2022 - 06.2023
Customer Service Representative
Advanced Call Center Technologies LLC
05.2021 - 05.2022
High School Diploma -
Westside High School