Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyanne Watson

Madera,CA

Summary

Knowledgeable Post Certified Training Dispatcher with solid background in managing high-pressure situations and coordinating emergency responses. Proven ability to maintain calm and efficiency during critical incidents. Demonstrated proficiency in multitasking and effective communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Post Certified Police Dispatcher

City of Chowchilla
08.2021 - Current
  • Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
  • Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
  • Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
  • Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
  • Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
  • Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.

Dental Office Manager

Pacific Dental Services
10.2015 - 02.2021
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.

Nursing Assistant

Madera Community Hospital
11.2012 - 08.2014
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.

Education

Nursing

Boise State University
Boise, ID

Nursing

Merced College
Merced, CA

Medical Assisting

Galen College of Medical And Dental Assisting
Fresno, CA
03-2013

Skills

  • Public Safety Awareness
  • Data Entry
  • Incident Prioritization
  • Information Gathering
  • Typing Speed
  • Multi-line phone system
  • Records Maintenance
  • Geographical knowledge
  • Prioritizing Situations
  • Effective Communication
  • Active Listening
  • Decision-Making
  • Situational Awareness

Certification

California POST Dispatch Certificate

Dispatcher Basic Certificate

Certified Training Officer

Timeline

Post Certified Police Dispatcher

City of Chowchilla
08.2021 - Current

Dental Office Manager

Pacific Dental Services
10.2015 - 02.2021

Nursing Assistant

Madera Community Hospital
11.2012 - 08.2014

Nursing

Boise State University

Nursing

Merced College

Medical Assisting

Galen College of Medical And Dental Assisting

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Shyanne Watson